Question about Canon PIXMA MX310 All-In-One Printer

7 Answers

Scan problems with Canon MX310

Just received my Canon MX310. Downloaded both CDs and tried to work with machine.
Copier and printer work fine but when try to scan an error message shows up no connection with scanner or scanner not turned on.

Like I said the printer works fine so I know the computer is working to the printer but why not to the scanner?

Thank-You

Posted by on

  • 9 more comments 
  • levolu Aug 29, 2008

    same problem with me. i tried many times but scaner still not working.

    can some one help? much appreciate.

  • Anonymous Sep 25, 2008

    Have the same problem. Pinrter and fax work but scanner does not. Message reads scanner not connected or not turned on.

  • robsternthal Oct 01, 2008

    Same problem. I know its not USB b/c Scanner used to work with same USB cord previously.

  • Anonymous Nov 28, 2008

    I have the same problem.

  • Anonymous Dec 16, 2008

    I have the same problem... Kinda. When ever I try to scan my art on the computer, it doens't do anthing. The screen stays the same, not freezes or anything. I know it's connected, and the printer, fax, and copier work perfectly.

  • terisawyer Jan 23, 2009

    My MX310 won't scan either.  I push the scan button and it then shows a screen that is black or color scan.  It then changes to "scan mode" on the screen.  I press the color start button and nothing.  No error message.  Nothing. I tried switching the USB cable.  I think these printers just really don't scan at all.  Any solutions?

  • Anonymous Feb 26, 2009

    Same problem here.


    I push scan then start in colour and nothing happens.

  • Anonymous Mar 29, 2009

    scan mode in the scren but nothing pass

  • Anonymous Apr 26, 2009

    Same As His

  • Anonymous May 14, 2009

    same problem here. copying, faxing, printing all fine. scanner is not working. brand new computer, printer/scanner, and USB cable. driving me nuts!!!

  • keitha1234
    keitha1234 Mar 01, 2013

    Darius - thanks for the solution - it worked for me. Bottom line you must scan from your computer and not the scan button on the machine,

×

7 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I have found the way to scan items from a Canon MX310 (on windows)

1.On windows go to control panel
2. click hardware and sounds
3. then hit devices and printers
4. then click on the Canon Inkjet MX310 seriers
5. then you will see scanner management click on scan Photos or docs
6.then place the photo or doc under the scanner and hit scan!

That is all the steps you will need.
17 years old computer tech.

Posted on Dec 22, 2011

  • laurenbell89
    laurenbell89 Jan 18, 2012

    "scanner managment" was not displayed for me

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same problem. After replacing the USB cable with a good one the scanner came back to life.
I suspect scanner has a higher requirement for USB data transmission thats why printing and copying work but scanning does not.

Posted on Sep 20, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Couldn't find the scan on my computer. How do I scan my documents to my computer to save it

Posted on Mar 03, 2011

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

If you want to simply print the item you are scanning, hit the COPY button when your document is on the scanner platen. That's all there is to it.

Posted on Dec 22, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have the same problem on my MacBook. How do I go about fixing it?

Posted on Apr 23, 2015

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Is airport connection not enough requirement

Posted on Oct 02, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Do u get a pop up on your computer that gives you three choices click mp navigator

Posted on Mar 07, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Why Canon MX310 won't scan error 114.0. how to fix


I have this copier too but only use it as a copier in my classroom. It's a stand alone. But can't print. There is no software to install on a computer so I don't know how to fix it if there's no software.

Feb 26, 2012 | Canon PIXMA MX310 All-In-One Printer

1 Answer

I have a new Windows 7 PC and downloaded the MX310 software from the Canon website, but I can find the scanner software on my computer.


if the drivers were installed properly then yo can scan your documents manually by pressing scan button on machine.
you also need to install other applications alongwith drivers for other operations like scanning etc. you can download drivers/applications and manual from here
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310
plz do rate the solution if got help

Nov 16, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

My cannon mx310 wont scan photos


If you have the original CD that came with the printer, install it since the program will have the printer drivers. You didn't mention what operating system you have- I found some scanner drivers by googling "mx310 scanner drivers", and there are some out there- one site that had a free download was for a mac OS, but there are others for Windows. I have a Canon, and the way it scans is that you push scan on the printer, and it brings up the Canon Imaging Studio to receive the scan. I've never tried it without the program, but the net has drivers so I'm guessing they work, however I don't know.
You might be able to get a copy of a Canon CD from Best Buy- I know they keep copies to help people reload programs when they lose their CD.
Good luck, hope this helps, and thanks for using FixYa.

Sep 13, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

When trying to scan on my canon mx320 printer I r...


I just got done talking to Canon tech support about this issue. You have to have the MP Navigator software installed for that to work. Also, it could be that the Navigator software needs to be reinstalled because something is corrupted

May 21, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Inconsistent ability to scan using MP Navigator EX on MX310 on Ma


I am having the same problem. Searching for a solution too. So far can't find any.

May 04, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon MX310 scanner driver not found


Hi there
You can download a driver from my website then you can use the driver to set your printer up.
Just click on this link and it will download for you, and it is best to save it on your desktop so you can find it.
This is for the MX310 it for XP and Vista.

Click Link = http://www.4all2sell.com/driver/Canon-PIXMA-MX310-All-in-One-XP-Vista.exe
Ones you have downloaded just double click on it to run it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks All files on my website are only there for a limited time.

Mar 23, 2010 | Canon MX310 Office All-In-One Printer

1 Answer

I have mx310 copier/printer/fax/scanenr. i can copy and print but it will not scan. any suggestions?


I have a Canon Pixma MP470 and my scan control option is in the solution menu with the import option.
Try this: click start, click all programs, choose Canon utilities, choose solution menu, slide right and click on solution menu, your screen should show scan/import option, click on scan/import and chhose scan. I hope this is helpful, Good Luck.

Aug 26, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon mx310


Hey,

drivers and software for your mx310 are available here
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15603

Select Drivers & downloads Then select windows version and Download the files you require.


Let me know if you need anything else.
Thanks,
Ekse

Mar 05, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Canon mx310 feeds paper w/out printing


Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Jan 09, 2009 | Canon PIXMA MX310 All-In-One Printer

Not finding what you are looking for?
Canon PIXMA MX310 All-In-One Printer Logo

11,683 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

kakima

Level 3 Expert

98694 Answers

old marine
old marine

Level 3 Expert

1567 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...