Question about Goldstar DH304 Dehumidifier

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Does not extract moisture from the air. It runs and cycles on and off. I have changed the filter, turned the device off and reset it. Changed the humidity setting. The device is about 4 years old.

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Fred, here is an in home test, that will determine whether your unit is working properly or not.

Please the unit in the bathroom, plug it in, turn it ON and set the humidity level at the LOWEST setting. Turn the shower On hot enough to generate steam. Do Not turn the bathroom's exhaust fan ON and make sure any window(s) is closed. As you exit the bathroom, close the door. Wait 15 to 20 minutes before reentering the bathroom. Then turn the shower OFF and allow the unit to run for 5 more minutes. Then, check the water collection bucket for any signs of water. If you find water in it, it's working as it should. It may simply have been a case that the humidity extraction level was originally set to high.

If you found no signs of water in the bucket, the humidity sensor in the unit may have failed or the compressor is low on refrigerant. Either one is repairable, but the cost of troubleshooting it, finding the part and the time repair it, may exceed the cost of a new unit. As, yours is a 4 years old unit.

Hope this helpd you to troubleshoot and solve the problem. Please let me know. Thanks.

Posted on May 26, 2011

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1 Answer

My LG Humidifier turns on and seems to run fine for a few minutes then the present humidity % starts going up and up all the way to high then the whole thing shuts down. Of course it does not run long...


Chef, you need to turn the Master ON/OFF Switch to OFF and unplug the unit from the wall outlet for 15 minutes. While you're waiting, remove the air intake filter and clean it, if necessary. After the 15 minutes has elapsed, plug the unit in, turn the Master ON/OFF Switch to ON and set the control to Manual Operation. Lower the humidity extraction level to 32% or 35% and allow the unit to run in that mode, rather than automatic. This will give you a good indication if moisture is being extracted or not.

If it is working as it should, you can leave it in manual timed mode (normally 2 or 4 hour segments). This way, cycle On and OFF as necessary, based on any rise in humidity above 35%.

I hope this helped you solve the problem. Please let me know. Thank you.

Jun 08, 2011 | LG LHD45EL Dehumidifier

1 Answer

Haier model hdn455 serial number 05021110 it runs but has never taken a drop of water out of the air, so it just keeps running


The problem, may very well be, that the humidity extraction level is set too high. Lower it to 35% and see what happens. Keep in mind, the lower the percentage of the moisture/humidity setting, the more it extracts from the household air. The higher the setting, the less it extracts from the household air.

Also, remove and check the air intake filter to see if that needs to be cleaned. It should be cleaned at least twice a week during the operating season.

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks.

Jun 06, 2011 | Haier HDN455 Dehumidifier

1 Answer

My dehumidifier is not collecting water what can i do to fix it? the model #99701


There are several reasons this may be happening. The 2 primary reasons are the humidity extraction level is set to high. Lower it to 35% . The lower the setting, the more moisture/humidity is extracted from the air. The higher the setting, the less if any moisture/humidity will be extracted from the air.
On most humidifiers the fan runs almost constantly while in operation. The idea is to continually move the air around and when the unit senses a rise in humidity, above what you have it set on, the compressor will turn ON to extract that humidity.

The 2nd thing that causes the problem is a dirty of clogged intake air filter. Which is easily solved by removing and cleaning the filter. Which should be done at least every 2 weeks, while the dehumidifier is in operation.

I said there were 2 primary reasons. Actually, there is a 3rd. Not enough clear air space all around the dehumidifier. A minimum of 12" should be maintained during operation.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Jun 02, 2011 | Kenmore 54501 Dehumidifier

1 Answer

My dehumidifer is not drawing any water, but the fan continues to run.


There are several reasons this may be happening. The 2 primary reasons are the humidity extraction level is set to high. Lower it to 35% . The lower the setting, the more moisture/humidity is extracted from the air. The higher the setting, the less if any moisture. humidity will be extracted from the air.
On most humidifiers the fan runs almost constantly while in operation. The idea is to continually move the air around and when the unit senses a rise in humidity, above what you have it set on, the compressor will turn ON to extract that humidity.

The 2nd thing that causes the problem is a dirty of clogged intake air filter. Which is easily solved by removing and cleaning the filter. Which should be done at least every 2 weeks, while the dehumidifier is in operation.

I said there were 2 reasons. Actually, there is a 3rd. Not enough clear air space all around the dehumidifier. A minimum of 12" should be maintained during operation.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Jun 02, 2011 | Haier 45-Pint Dehumidifier

1 Answer

Machine runs, but no water is coming out into the bucket


There are several reasons this may be happening. The 2 primary reasons are the humidity extraction level is set to high. Lower it to 35% . The lower the setting, the more moisture/humidity is extracted from the air. The higher the setting, the less if any moisture/humidity will be extracted from the air.
On most humidifiers the fan runs almost constantly while in operation. The idea is to continually move the air around and when the unit senses a rise in humidity, above what you have it set on, the compressor will turn ON to extract that humidity.

The 2nd thing that causes the problem is a dirty of clogged intake air filter. Which is easily solved by removing and cleaning the filter. Which should be done at least every 2 weeks, while the dehumidifier is in operation.

I said there were 2 reasons. Actually, there is a 3rd. Not enough clear air space all around the dehumidifier. A minimum of 12" should be maintained during operation.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

Jun 02, 2011 | LG LHD459EL Dehumidifier

1 Answer

No water is extracted into bucket. Motor is on - although don't feel any hot air coming out of unit


It may be just the fan motor running and not the compressor. Which, depending on what level you have the humidity extraction set on, may be the problem. If it's set to high, the fan is running to circulate the air. If the humidity sensor picks up a rise in the humidity level (higher than what you have it set on), the compressor will turn ON. Lower the setting to 32 or 35% and if the air intake filter is clean and not clogged, the compressor should turn on shortly thereafter. In addition, be sure to maintain at least 12" of clear air space around the entire unit.

Many times the higher settings are thought to be how much moisture will be extracted. When in fact, the opposite is the case.

Hope this helped you to troubleshoot and solve the problem. Please let me know. Thanks.

May 30, 2011 | Whirlpool AD40USL Dehumidifier

1 Answer

My Kenmore dehumidifier has stopped drawing water from the air to the collection receptical. Fan still runs at high and low speeds.


A couple of things may be happening: The humidity extraction level may be set to high and it can't extract any humidity at that level. Reset/Lower it to 35%. The fans on most dehumidifiers run almost constantly (designed that way) so that it keeps moving the air around. If the sensor picks up a higher humidity level than what it's set to maintain, the compressor will turn ON. This is particularly true, if you operate the unit in continual mode, rather than a timed mode. Also, a dirty or clogged air intake filter, hinders the units ability to remove humidity/moisture.

In addition, operating the unit is ambient air temperature of between 40 & 60 degrees F, causes the unit to struggle to dehumidify the air and the fan to run continuously. Obstructing the air flow around the unit, will also cause it to not function as it should. Maintain a minimum of 12" of free air space around all 4 sides of the unit.

Hope this helps you troubleshoot and solve the problem. Please let me know.

May 28, 2011 | Kenmore Dehumidifiers

1 Answer

Dehumidifier running but no water coming in bucket. it's at 76 humidity. only 2 years old..how do i get it to work right


If you brief description of the problem is correct, you need to turn the humidity/moisture extraction percentage down to 35% and check and clean the air intake filter. Maintain a minimum of one foot air space clearance around the entire dehumidifier and be sure that all exterior doors and windows are closed. DO NOT attempt to remove and clean the filter with the unit ON and plugged in to the wall outlet.

Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.

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1 Answer

DH504EL Unit runs but does not collect water


Demumidifiers are small air comdition units with heaters. Without the change of temp they won't work. Units are often neglected and get pluged up so clean and test the air flow. The filter slowes the air speed down for the process to work properly. Finally the units run better if balanced but slightly tipped twards the drip side. You may need a bigger unit the compresser should cycle (it needs to turn off once in a while)

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Most likely the fan motor is broke. I have seen several units with bad fan motors.

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