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Its the failure of ATR patch or its sensor. If you have knowledge you can proceed to check the ATR sensor Shutter if opened.Check window of the patch sensor for soiled clean it with dry cloth.Check the visibility and density of the patches on the ITB if abnormal do ..COPIER -FUNCTION-PART-CKECK-SL02 to move SL02. Check the Y drum unit cross check with good Y drum unit.
If still problem persists it need the attention of trained service engineer at site.
The error code E020-0360 refers to the ATR patch failing to be created correctly on the ITB or a patch sensor error. If you are lucky, a new toner cartridge may fix your problem. There is a known issue with the original style toner addition "set-on" unit. This is a major repair, and requires a trained technician. Other possible causes include the black drum unit (toner and drums can be user replace), ITB unit and patch sensor. A laser unit has also been known to cause this problem.
E020-01A9 Error Code : iR C3100 Series Hi there I have looked it up and what it says about it I have put down for you so you can gave it a try hope it works for you. Approved Symptom E020-01A9 Error Code.
Cause For ATR control, the detected Toner/Density ratio exceeds the lower limit (3%) 3 times continuously for Yellow
Action The ATR Sensor and Patch Image Read Sensor both determine toner density. Depending on the density readings the copier will or will not add toner. Check the status of the Drum Unit under COPIER>DISPLAY>MISC>DRUM-LIFE. The Patch Image Read Sensor looks at a patch of toner that is generated on the drum for each colour and determines the amount of toner that is in the patch by the amount of reflected light. If the drum is not creating the patch correctly, the patch reading will be affected. Replace the Drum Unit if it is 80% of its rated life or higher...
E020-081... Dirty Drum patch sensor OR the drum has reached 100% of it's life. iRC3100 drums NEVER go past 100%...once they reach that magic figure in the counters then it's time for a drum replacement. If you know how to access service mode then check under: COPIER>DENS>P-SENS-P
and make sure that the figure is around the 500 mark...if it's below
say,250 then that indicates that the drum patch sensor is having
trouble reading correctly and may either need cleaning or a new drum
hello,this is caused because the patch the machine puts on the drum unit is out of range when it reads it.I replace the drum unit when i get this code and go by the directions in the box to clear the drum count
This error indicates that the patch image read sensor is dirty. You can locate the patch sensor by removing the drum unit from the front of the machine. The patch sensor is located in the machine, directly above the drum unit, halfway intothe machine. If you look into the machine and up you will see a white plastic unit running along the top about halfway point between the front and back of the machine. The patch sensor is inset into that unit and is black plastic. Clean with a lint free cloth several times - as it is hard to see the actual sensor, feel along the strip with your fingers until you can feel the indent where the sensor is - concentrate your cleaning around that area. Now replace the drum and turn the machine back on (I hope you turned it off first).
Removing the drum is easy but hard to explain. In fact, if you get the front cover off, you've done the hardest part. There are some hidden screws, one above the front cover to the left - as if you are looking down on the machine, there may be a small circular plastic cover hidding access to this screw. Remove it and unscrew. If you have an internal finisher, you will have to remove the circular covers above and below the front of it to push your driver through to the hole you need. Sounds complicated but once you've done it you'll see that it's easy when you know where the holes are. There is then another screw at the top, near to right that you access through the panel above - just look around and above the front cover to find the screws. Good luck