Question about Skype IM
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Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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Posted on Jan 02, 2017
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Try uninstalling and reinstalling Skype. If there is still
and issue after that try the following. If you are still having an issue then
contact Skype Support directly.
They are pretty good at responding.
1) Quit Skype by right-clicking on the system tray icon
2) open the Windows 'Run' dialog by holding the Windows key
down and pressing the 'R' key on your keyboard
3) Enter %appdata%\skype and press the Enter key
4) Windows Explorer should open and you should be able to
locate the folder name that corresponds to the problem Skype Name
5) delete that folder (& subfolders)
6) restart Skype and sign in that Skype Name again
All CHAT HISTORY and custom Skype client settings (if any)
for this user will be deleted when you do this (it should be easy to
reconfigure any custom settings later), but this user's Contact List will NOT
be lost as it is backed up on Skype servers and it will be restored
if you are concerned that this remedy will NOT work, and that
you're going to lose stuff in the process, you can MOVE the folder (&
subfolders) mentioned in step #4 somewhere else on your PC for safekeeping --
that way you can move it back if the above procedure does not fix your issue --
but don't forget to shutdown Skype again and remove what Skype has
newly-created BEFORE moving the 'backup' folders to their original
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