Question about GE JE1590 Convection / Microwave Oven

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When using the appliance and it is rotating in the clockwise rotation, it makes a "clunk,...clunk,...clunk" noise, along with a slite pause. In the counter-clockwise rotation; it sounds normal. Other than that, the oven works fine, excepting for the noise that almost sounds that the device is about to self-destruct. Anything I can do to help this 'beast'? I have cleaned it several times and that dosen't help. Thanks!! Don Jones.

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  • mike21144 May 26, 2011

    Yes! Thank you very much. I will follow your advise.

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  • GE Master
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The motor that turns the platter has one of the bearings damaged and the axle hooks in the metal sheet of the bottom pan making the noise. The only way to fix it (apart from replacing the entire platter mechanism) is to open the oven, access the motor and try to replace or realign its bearing.
For that at least a basic experience in this kind of stuff is needed and don't forget to wait at least 24 hours after you have unplugged it to allow the extreme high voltage capacitors (over 5kv) to discharge - otherwise touching one of them by mistake would mean instant death.

Posted on May 26, 2011

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I have a JES1142 which I purchased only one month ago. The turning plate rotates both clockwise and counter clockwise. When it rotates counterclockwise it makes a grinding sound. Why does it rotate bot...


It's normal for the motor to turn both ways, that's because of how the motor is made. As for the grinding noise, there's no reason the motor itself would make more noise turning one direction than in the other. The noise might be coming from the roller ring under the glass turntable. One of its wheels might be binding when it tries to turn counterclockwise.

Here's a test. Take the glass tray and roller ring out of the oven. Put a microwave-safe container with a cup or so of water in the oven and start it. Stop the oven and start it again, and the motor should turn the other way. If not, repeat this until you've seen the plastic coupling turn both directions. Note whether you still hear the noise as the motor turns each way. If you do, then there is something wrong with the motor and it should be replaced. If not, the noise is coming from the roller.

In either case, if the oven is truly only a month old it's still under warranty. Since you are concerned about the noise and are worried that the oven is defective, contact the store where you purchased it and see if they will exchange it or take it in for service. If the store can't help you, refer to the owner's manual for the service procedure to follow.

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The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven. In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.

For more help from Emerson visit here or get help using your appliance at 1-800-898-9020. Get help locating a servicer or parts at 1-800-695-0098.

Emerson parts are distributed by Fox International and their number is 800-321-6993. Or you might try e-mailing researchdept@fox-international.com

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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It's normal for it to rotate in either direction. It has to do with the position of the motor and the instantaneous line polarity at the time the power is engaged.

But the grinding noise may indicate a problem...

You can do a quick check. You can see and hear a video of how a turntable motor should sound when you rotate it by hand: http://www.youtube.com/watch?v=rPSWi_z7M58

If yours sounds like it's grinding, etc., you may have a bad motor.

To replace it, you need to unplug power, then remove the bottom cover of the oven.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

We're happy to help and we appreciate your thoughtful rating of our answer.

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