Question about Brother HL-4040CN Laser Printer

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Hi, we just used iron on paper in the printer, and the paper got stuck. we think it melted to the rolls on the back of the printer, the oragane and black rollers. what do we do????

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Oops...You need to remove the fuser unit from the printer & attempt to carefully remove the melted paper. You can use a sharp object to get started but be very careful not to damage the surface of the heat roller. This needs to be a slow patient job but it should come off.
Otherwise you will need a new fuser unit.

Posted on May 26, 2011

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Posted on Jan 02, 2017

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Open the front sliding door on the top (right in front of paper door)
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Hi,

The link below will provide you with Video of how to clear Paper Jam error on printer

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00860153&cc=us&lc=en&dlc=en&product=3192753#N1189

Steps to resolve Paper Jam issue

1. Disconnected the power cord from back of printer.
2. Open the Rear Access Door.
3. check if there is any paper piece stuck in rollers.
4. Clean the rollers using link free cloth ( wipe rollers in same way the paper is rolled [ wipe upwards )
5. Close the rear access door
6. Open the front access door
7. Check for any paper stuck in carriage rod
8. Close the front access door.

Please remove all the paper's from paper try and re-stack the tray, make sure the papers are free and does not has moisture. Please the paper in tray

9. Connect the power cord back and power on the printer.

This should fix the issue.

Also, download the manual from the the link below

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HI i think you have a bad upper fuser roller thats why the paper rolled up with it or maybe there are finge clow are not good first of all just remove paper and just clean the upper fuser roller with fuser oil if yours fuser roller and finger clow are not damaged it will work fine enjoy
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Sometimes paper jams (and iron on jams) can cause the paper (or iron on) to get stuck in areas that are not visible to you, usually on the sides of where the paper would go. I don't know the specifics of your particular printer, but I would take a look at the guides on the side of the paper path and there are usually several screws that you can remove or loosen so that you can verify that the paper path is clear. Hope this helps and good luck!

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You cannot run iron on paper through a copier. They will melt in the fuser, and then the fuser will have to be replaced. The fuser generally runs 160-190 degrees, generally about the heat of the iron.

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3 Answers

Paper Jam


hi y'all -

you share a frustrating problem... error message but no apparent error (jam)! it's one that's common to many models of printers and the result of many different causes.

I've seen it when I've printed on cheaper paper, or different (lower) grades with odd surface finishes. the sensors get dirty, or the printer/computer 'thinks' there's paper stuck where none exists. I've opened/closed paper trays 2-3 times and rolled feed rollers around multiple times, then closed printer paper drawers only to have the 3rd time of doing the exact same steps be the time it cleared the error message.

there are often very tiny pieces of paper stuck in weird places in the paper path in printers, too. if you did have a jam before the message started, is every little scrap of the page accounted for? there are also hard to get to places to find paper scraps in larger printers, but I'm going to assume you're all talking about home printers.

here are a few general HP support links you may find helpful for future paper jam messages for this model of printer.

this link is for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=304535&lc=en&jumpid=reg_R1002_USEN

this link is for general support for this model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&product=304535

here's a link addressing paper jams in general:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&lc=en&dlc=en&cc=us&rule=26353&product=304535

and here's one on cleaning your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00016484&lc=en&dlc=en&cc=us&product=304535

hope this helps a little bit for future refs. remember that using good paper helps print quality and lessens printing problems. also, when you take a stuck page out of a printer, doing so gently will help ensure little scraps of paper do not tear off paper edges and get stuck in weird spots. it some times helps to gently, manually, roll the feed rollers a full turn around in the printer, too. patience pays! -JW50




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