Question about Computers & Internet
Need more details on this situation. Was the Presario originally configured with Windows Vista Home Premium OS factory AND are you still running the original factory Windows Vista OS on it? I know that the original owner of my SR5710F had from the factory, Windows Vista Home Premium edition (32 bit). Compaq's website only shows 1 BIOS update available for this OS. If you try to run that executable file on any other version of Windows, you will get the error message that you described. I myself am working on being able to reflash the BIOS from a bootable CD/DVD/ or thumb drive. The executeable update to flash BIOS from Compaq's / HP's website indicates a version of 5.27. When I look at the CMOS memory, the screen reports a version of 5.31. How this happened in the life of this machine, I can only speculate. I do have the 3 dvd set which is supposed to re-image the hard drive to its factory released condition, but the load fails every time at the same place (3rd dvd, at 92% complete, with an error 1005). Compaq's / HP's web site does warn against flashing BIOS with any thing other than what the company certifies. I called Compaq tech support and their advice to me is to send in the motherboard. of which.. Im reluctant to do so as I am wanting to exhaust all the possible remedies before committing to buying a motherboard for upwards of 300.00 usd. Will stay in touch as things develop. Good Luck
Posted on Jan 14, 2013
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Posted on Jan 02, 2017
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