Question about Canon PIXMA MP830 All-In-One InkJet Printer

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I cannot sent or receive a fax. If I sent a fax, I get the report with NG, not sent. Where shall I connect the telephone line cable from the printer to the telephone switch, there are three possibilities, triangle, circle and another one. Is there a special cable for the fax. I am not connected to the telephone, since I do not need it, only the printer has the possibility to send faxes. PIXMA MP830

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Hi,
Take normal telephone cable(direct line )Put it into Line which written in printer backside,three possibilities you said in that anotherone(square).

Hope this information help you. Have a great day.

Posted on May 26, 2011

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Fax confirmation


most printer in the market has the same standard setting for the fax.
u can set the report many types for many user's purposes, some people want to save paper, save ink/toner, so they dont need report if the fax is sent but only print report if the fax is not good(NG or not sent)

it can be set to:
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The result NG 00FF means that the machine has tried to send a fax and gone through it's 3 redials and ended up failing to transmit. You do not say if you can receive faxes?

1. Make sure the telephone line you are connected to will make an outgoing and an incoming call. try this with a good working telephone.
2. Make sure you are using the genuine canon telephone line lead.
3. Make sure the line lead is plugged into the LINE socket and NOT the TEL socket.
4. Press the HOOK button on the fax and you should hear the dial tone through the speaker.

If all the above works and is correct then the machiine has a problem but i doubt it as you are getting 00FF and if the machine was at fault you would get a different error.
I reckon the above should cure your problem.

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Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

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Generally this is an indication that the telephone line you are trying to fax over has either alot of noise on it or possibly on the receivers end.If you are on a telephone line which has DSL service on it make sure you have a line filtre connected on the fax to eliminate line noise for your DSL modem, as well if you are using a digital phone service such as Vonage or your Cable providers phone service this is a digital service, contact brother technical support to have your modem speed lowered to 9600bps through the firmware switches on your machine.

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Every fax we try to send it comes up with a error tx report of "NG". What does "NG" mean and how can we fix it?


Hello.

NG means: Some or no pages sent.

Check the paper feeder to see if the page is pulling through.
Listen to see if the fax line "sounds"like it is working or if you hear dialing or not.

Hope this helps.

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I have a fax number but dont know how to connect


Do you have separate phone lines for fax and phone?
If so, connect it to the fax socket (like the telephone socket) on the wall.
Use the menu button to setup the date, time, your fax number etc.Faxes can be sent even if you don't do this, but the details printed on the receivers copy will show wrong date, wrong time and wrong fax number

If you have only one line for phone and fax, you may have to select the one of the options preferably phone/fax, connect it to the wall socket as you would connect a telephone
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Read your manual for for other fax report and so on.
luciana44

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Hi flyme.. I have the same problem but on an MF5770 all in one MFP. If anyone can solve this then wow.. I've been trying to find a solution for over 18 months now...

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hi there!

thanks for using Fixya.com!

I suggest you try to call first the receiver and ask, perhaps they are having with their lines or fax machine. From your side, pls check with your Telephone provider for assistance.

In addition, pls check your cables, and connections.

Regards!

Pls. don't forget to mark!

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1 Answer

Problem with the fax


s.gif s.gif
Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

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1 Answer

Fix my fax


s.gif s.gif
Introduction Review the information below to determine why faxes cannot be sent or received. Review the symptoms below carefully and then select the symptom that best fits your problem. If the solution links you to a different document that does not resolve the problem, return to this document to continue troubleshooting. Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
  1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
  2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
  3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.
    1. Visit the HP Support and Drivers Home page .
    2. Select Download drivers and software .
    3. Type in your model number (HP PSC 2210xi for example).
    4. Click the search arrow to the right of the text entry box. You may be asked to select your product from a list of models.
    5. On the software download page, select your Windows version.
    6. Locate and select the firmware update.
    7. Follow the directions to download and install the update.
  4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).
  5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.
  6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

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