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Sir, I am Santharam from Thrissur, Kerala, India. Myself and father is a diabetic patient. Inorder to check the sugar level frequently, my brother has purchased a Blood Glucose meter One Touch Ultra (SHQ01E4QT) of Johnson & Johnson, Milpitas, CA 95035 U.S.A from abroad. My brother is an employee of Merchant Navy. Now the machine is not working. When I contact the authorised agency of your firm at Thrissur, Kerala, India (Meenakshi Agencies, Thrissur) they told that is not repariable. They also told that it cannot be replaced by them since it was purchased from abroad. Hence I humbly request that please make necessary help to repair or replace the instrument at the earliest. My E mail address : My Phone No : 09497933517, 09446021849 0487-2201849 My Address : Kottilikkal house, Pottore P.O, Thrissur- 680581, Kerala, India Regards Santharam Thrissur, Kerala, India

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