Question about DISH Network IR Remote Control

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Just got Dish. Afer about an hour, the TV1 remote is not being recognized by receiver, except for turning it on and off. No other function is recognized. Yes, I have it on SAT and batteries must be new. Tried reset and troubleshooting from Tv.

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It means that the remote does not have a compatible code for your tv. There is nothing that can be done about that, it's the way the remote was made. Either use it as is or buy another universal remote that has the codes for both units. The only one i can certify it will work is

Posted on May 26, 2011


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Have a vip625 receiver i want split the tv1 signal and use the remote in another room


You can split the signal from TV1 if it is connected via a coax cable. All you would have to do is run that TV1 connection into a 2-way splitter, then run a connection from each of the ports to a different TV.

The TV1, however, is still IR so you wouldn't be able to change channels from another room unless it has a clear shot to the receiver. If you have any other questions, let me know!

Tommy Faust
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Dish Network remote and receiver problem

Hi Tracy, my name is Mike Houston a Social Media Representative at DISH. With the TV2 remote working for both TVs, you will want to make sure the TV1 input on the receiver is connected to the TV cable (RCA or Coax cable) and TV2 input is connected to TV2 port on the back of the receiver. I will provide you our link explaining in more detail about connections. If you have any further questions I will provide you my e-mail; Here is the link I promised you:

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Recent IR20.0 remote problem developed after 2 years without any issues. The remote no longer communicates to my 722k dvr reciever while my LG Tv is turned on. I have Hdmi run directly from reciever to my...

Hi Robert, my name is Cheri Torres and I work on the Social Media Team at DISH. It sounds like your remote is experiencing IR(Infrared) interference from your LG TV. You can resolve this issue by converting your TV1 remote to UHF(Ultra High Frequency) instead of IR. In order to do this you will need a UHF remote, the 20.0 remote is only an IR remote. Please email me directly at with your account number or phone number on the account so that I can look into getting a UHF remote sent out. Thank you.

Cheri Torres
Social Media Representative

Apr 08, 2012 | DISH Network IR Remote Control

1 Answer

When I change the channel on tv2, it also changes the channel on tv1. I have changed the address for tv2's remote, but it still changes tv1's channel.

Hi my nameis Mike Houston of DISH Network and I see your TV2 changes TV1 as well, thereis an easy fix to this problem. You will want to make sure the receiver is inDual Mode and then make sure the TV2 connection on the back of the receiver isin the right port. I will send a link to help with these steps, will leave my e-mail if you have any questions

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2 Answers

We have 2 led/lcd vizio tv's. (TV1) is a 47"

first off, check the mode setting at tv 1, are you in dual mode, or single. you need to be in dual. Also sounds like the remotes address is not correct. rather then me typeing forever here, I would call dish, 1-800-894-9131, they can walk you rite through it.

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1 Answer

My tv2 only shows one channel on dual mode and i cant change the channel with the remote

Hi billabongwanmy name is Mike Houston of DISH Network and what you will need to do isreprogram the remote. You will need to take the TV2 remote to the TV1 location,on the TV1 remote press the MENU button two times and it will take you to theSystem Info screen. You will then press and release the SAT button and pressthe record button one time on the TV2 remote. I will leave the link to helpwith these steps.

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1 Answer

No picture and the fan will not stop running,

Are you receiving no picture on TV1 or TV2?

If it is on TV1 you will want to verify your television is on channel 3 or 4. In some cases with the VIP receivers it may be 65 or 72 as well. I would also suggest going through the inputs on the receiver. Most tvs would list it as a "tv/video", "source", or "input". You'll also want to make sure all connections are tight and secure. At last resort you can try a hard reset by unplugging the receiver for 10 seconds.

It no picture is on TV2, you will want to confirm what channel the TV should be on by using TV1. On TV1 go to Menu then press 6-1-5 and change TV2 to the channel showing in "TV2 out".

With the fan running that is completely normal as the DVR function is always in use. It always has the capability to be paused and to use the rewind function so the fan is always cooling the hard drive.

Nick Franta
DISH Network Customer Service

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1 Answer

New tv . receiver doesn't respond to remote 1. new batteries, buttons light up. no menu image on tv. remote 2 works fine.

Hi vogt_tb There is a simple solution to this; we need toreprogram the remote. By doing this it will allow you to have full functionality foryour TV1, I will send you the link that walks you through it., I hope this helps.

Mike Houston of DISH Network Executive Office

Jan 17, 2011 | DISH Network ViP722 DTV Receiver /...

1 Answer

Hd-Fox T2 Displays InSt how do I get to Installation Wizard

Hi geroncolm my name is Mike Houston of DISH Network. The dual HD receivers allow for TV1 to show in standard and high definition. On the TV2 it will show in SD format only, even if the TV is a HDTV. We do have System Wizard and you will need to be in front of TV1 and hold down the 0 button on the remote for 10 seconds, it will enter the system wizard. Once you enter System Wizard it will allow you to reformat the remote.

Jan 14, 2011 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Remote buttons light up, nothing happens , wont run the reciever

Phil with DISH Network here and happy to help! Here are some steps thatshould fix your remote:

Step 1:
Check if the issue is with a specific button. If its just one button that isnot working we need to have the remote replaced.

Step 2:
We want to make sure that the correct remote is being used for the TV in this room. Use remotekey (Green "1" or Blue "2 UHF") to confirm itis being used in the correct room. TV1 is located in the same room as your DISHreceiver.

Step 3:
If UHF, check that your UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright.

Step 4:
If issue is with the TV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1, using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control.

Step 5:
If the batteries in the remote have not been replaced in the past 60 days,replace the batteries. If the remote doesn't light up after replacingbatteries, have the remote replaced.

Step 6:
Unplug the receiver for 10 seconds then repeat step 4.

Step 7:
If the remote is still not working the issue may be caused by IR interference.Find interference source (back lighting or power save mode on LCD TV's,fluorescent lighting in room, or direct sunlight). Getting rid of theinterference should fix it.
If you are using a UHF remote, find interference source (component(s)(VCR, DVD Player, etc.) near DISH receiver), adjust UHF antenna, or distance UHF antenna from receiver using coax cable.

After completing all these steps if you're remote is not working give us a callfor additional troubleshooting at 1-800-333-DISH (3474).

Thanks for being a value DISH Network customer!

Phillip Chang
DISH Network Customer Service Representative

Dec 14, 2009 | DISH Network IR Remote Control

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