Question about Canon PIXMA MX860 All-In-One InkJet Printer

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Canon pixma MX 860.Its not printing anymore.when it tries it make a loud rattling noice and an error code 5c20 comes up. Cartgridges have been removed and put back.Dont know how to check on the printerhead

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Hello.
To check the print head remove the cartridges. To the left of right of the cartridge holder there is a orange or grey lever. lift this and remove the print head. The rattling noise could also be the belt that moved the cartridge carriage back and forward. this belt is directly behind the carriage. This belt may have slipped from its wheels at each end of the printer. look inside it with a torch for a clear view. Before doing this please remove the power cord from the back of the printer to ensure your safety.
I hope this helps Regards GM

Posted on May 26, 2011

Testimonial: "not helpful.please give more detail "

  • Grant Meier May 27, 2011

    The Error code is related to the print head not being in the correct position. the head is moved back and forward by a belt, connected to two wheels as described before.
    If your not confident in looking inside the printer then a service agent will be able to help you.

    I hope you resolve your issue
    Regards
    GM

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