Question about Sony Playstation 3 (PS3) Console

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My PS3 has a warning that comes up on a red screen that says "A serious error has occured. contact technical support for assistance." we suspected it was a corrupt hard drive so we got a new one installed after updateing the PS3 with the program for the hard drive the screen came up again, i attempted to restart the PS3 by holding the power button for 30 seconds for the system restart but it wont do the last beep to signify that the process is finished so im still stuck with this red warning screen, could you please send some advise my way?

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Hi,

Prepare a USB memory stick, and create a folder called PS3 on it. Inside this PS3 folder, create a folder called UPDATE. Down load the PS3 firmware into the UPDATE folder. Connectthe USB memory stick to your PS3. Hit and hold the power button on PS3 untilyou here 3 beeps. You may see the menu screen on PS3. If not, press and holdthe power again. From the onscreen menu, you should be able to install the newfirmware. Update your PS3 and see what happens. Reformat your hard disk, andrestore the system to build the new database.

Posted on May 26, 2011

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1 Answer

When i turn on my ps3 a red screen comes on with the words serious error has occurred. contact technical support for assistance. whats wrong with it?


Hi,

This is similar to the red light problem but the reason you get a screen is because the GPU has overheated.

You just need to stop the heat build up getting to the main chips and you will be able to play your games again.

To do this you have 2 choices:

Send it in and they will fix it for you although something to bear in mind that it will take 4 weeks and cost you $150 for the fix.

Or you can use a good PS3 Repair guide and fix it yourself.

A word of warning before attempting any home repair solution:

CLICK HERE TO CHECK OUT A FULL REVIEW OF ALL THE PS3 REPAIR GUIDES FIRST

I hope this helps.

Apr 19, 2011 | Sony Playstation 3 (PS3) Console

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PS3 Console problem: A red screen with the massage, (A serious error has occurred. Contact technical suport for assistance.)


Hi,

This is similar to the red light problem but the reason you get a screen is because the GPU has overheated.

You just need to stop the heat build up getting to the main chips and you will be able to play your games again.

To do this you have 2 choices:

Send it in and they will fix it for you although something to bear in mind that it will take 4 weeks and cost you $150 for the fix.

Or you can use a good PS3 Repair guide and fix it yourself.

A word of warning before attempting any home repair solution:

CLICK HERE TO CHECK OUT A FULL REVIEW OF ALL THE PS3 REPAIR GUIDES FIRST

I hope this helps.

Mar 01, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on my ps3 this red screen comes on and says a serious error has occurred contact technical support for assistence


ok i would do what it says and contact them the number for them is 0818365865 and that number only works from housephones not mobiles hope that helps you

Jan 12, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Red screen


The "Red Screen of Death" usually happens in later PS3 Fat models right after you have turned on the PS3. It can happen right after the PS3 logo and wave animation appears. It is a mysterious error that seem to be software related during the checking process (perhaps some corruption in nand flash or harddrive block). When the error occurs, the screen turns red, and you see a message:

A serious error has occurred. Contact technical support for assistance.

Oct 09, 2010 | Sony PlayStation® 3 (80GB) Console

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My ps3 is coming up with a red screen and saying a serious error has occurred. Contact technical support for assistance. The last time i played was last night fifa 10 everything was fine turned it this...


Hello kelsbels1982

The exact cause of the RSOD (Red Screen Of Death) is not exactly known. Sony acknowledges it is a problem, and will repair or exchange your PS3 unit. Whether or not it will cost you anything depends on if your PS3 is still under warranty.

Sorry there's not an immediate solution to your problem.

ajblaj

Apr 27, 2010 | Sony Playstation 3 (PS3) Console

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Red screen: "a serious error has occured"


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 09, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 is "on", red screen has occurred with a error warning


this is probably an warning about problems with your hardware (such as gpu or ram modules) .
The only thing you can do is taking the system to an assistance centre for hardware checking, they will test all the components of the system .

if your system is covered by warranty, don't waste time and call sony as soon as you can !!

unfortunately, there isn't any firmware solution to fix it, because all system functionality is prejudiced.
the only thing you can do (i belive it wont work), is reseting av settings by holding the on;off button when starting up the system .

Jul 27, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on my ps3 a red screen comes up


Usually it's a motherboard issue, but you can try booting the PS3 WITHOUT the hard drive installed and see what happens.

Let me know.

Jun 15, 2009 | Sony Playstation 3 (PS3) Console

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