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Printer is not registering new cartridge, which is full and an HP "02" . Printer was out of cyan blue for a while, printing in black and white, then replaced it. Ink is flowing, checked with toothpick, printer not sensing ink flow, or flow being interrupted? Thanks, Mindy C

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Hello.
New cartridges that are not HP brand can sometimes give these errors. If they are HP brand then the issue is with the sensor that reads the cartridges "chip" The ink levels are not read like the fuel in your car, there is a page counter on the cartridge and when it hits 0 then it assumes there is no ink. So the issue seems to be it is not reading the chip correctly. Try removing all the cartridges. turn the printer off for 10 mins and replace the cartridges 1 by 1. This can sometimes correct the issue. If not the pins that read the cartridges chip can be checked for dirt of dry ink that may be interfering with the pins touching the cartridge. these pins are in the Cartridge holder for each colour, inside the printer. use a torch to see them properly.
Good Luck. Regards GM

Posted on May 26, 2011

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Printer will not print blue, prints pink instead


Blue is made from magenta (pink) and cyan ( sky blue), if your blues are coming out pink then they are missing the cyan component.

In your machine this could be caused by a blockage in the printhead, the cyan cartridge being empty, an electronics fault, a boma pump fault (the squishy black thing on the base of the cartridge). Check your cartridge first - if it feels lighter than the other it is probably empty. Sometimes there is a fault where the entire contents of a cartridge (usually the cyan) can be emptied in a matter of days or less. If the cartridge is unusually empty compared to the other colours - refer it to HP.

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If your printer is missing a color it could be caused by (off the top of my head) 3 possibilities.
1. High voltage board
2. laser/scanner assembly for that color
3. DC controller might need a firmware upgrade, www.hp.com
Run the PQ diagnostics, check the cyan color
Run the Cartridge Disable diagnostic. Remove all cartridges and take the black cartridge and insert it where the cyan normally is. If the black prints in the cyan slot, your cyan cartridges are bad. If the black doesn't work then go to #3 above. It won't cost any money to upgrade the firmware. If it still doesn't work call in a printer tech.
At this point you may need a printer tech.

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Replace the HP 22 tri-color cartridge.
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Hi ,

The compatible cartridge for this printer is as follows :-

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So got any HP service center and ask for above no cartridges

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It is always recommended to use genuine HP cartridges.
As if we will use the non HP or refilled cartridges, it will reduce the life of the printer.
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Hi,
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