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Mp620 printer was working fine wirelessly. Now when I send anything to print from either of two pc's, nothing happens except a window pops up and says "collecting printer status."

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Uninstall the driver and reinstall it again

Posted on May 26, 2011

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If you upgraded from Windows Vista to Windows 7 on the same computer, did you uninstall the MP620 drivers first? If not, the old driver files can be causing the problem.

To correct, go to this link, type "windows 7" in the search box in the center of the screen, and click on the Search button. Now click on the link "ERROR: Cannot communicate with printer after upgrading to Windows 7". You will have a step-by-step procedure for uninstalling the old files and downloading/installing the Windows 7 drivers (printer and scanner).

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Please rate this fixya

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Canon MP620 Wireless All-In-One can't print to it


Hi
I had exactly the same problem. Here is how I solved it.

I deleted all the previously installed items (although this might not actually be necessary). Then I re-installed using the 'Easy Instal' option from the CD.

The CRUCIAL part is this: - after you have tested your connection to the printer - and it is all fine - another box should appear with a MAC address for the Scan Twain. Highlight the string of numbers and click APPLY.

THEN THE MOST IMPORTANT BIT - look at page 54 in the set-up guide. And follow the instructions which are:

When the printer utility opens click ADD - then go to 'more printers' select the MP620 with the string of numbers after it. This is the one you want NOT the one that appears automatically when you complete the installation.

make this printer your default and away you go! That should work as it has for me and i have been pulling my hair out on this for about 3 weeks!

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