Question about Gateway ZX493131e Notebook

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My computer is frozen on the log-in screen. I am unable to type in my password and my mouse is frozen on the screen. .

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Restart your computer
Run system in Safe Mode with Networking
Download and install Reginout : http://download.cnet.com/RegInOut-System-Utilities/3000-2094_4-10965219.html?tag=mncol;1
run all of its tools to clean junk from different parts of the disk.

Posted on Aug 05, 2011

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Does the caps lock change the light on the keyboard?

If not reboot and try again,

If that also fails then turn it off and try plugging into a different usb port.

If that fails try another keyboard and mouse.

If that fails you will likeley need to resintall the system with your recovery discs or with the recovery partition.

Posted on May 26, 2011

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Hi kechab,

I'm sorry that you're having trouble with your computer. In cases like this, manually restarting the computer is the first thing to try:

  1. Press and hold the power button for several seconds, until you hear and feel the system power off.
  2. Press the power button once more to start the computer back up.
If the computer freezes again, and your computer is running Windows Vista or Windows 7, you might be able to fix the problem using the Startup Repair utility:
  1. Press and hold down the power button for several seconds, until you hear and feel the system power off.
  2. Press the power button once, then press F8 repeatedly until you see the Advanced Boot Options menu.
  3. Use the up and down arrows to select "Repair Your Computer" and press "Enter."
  4. If Startup Repair doesn't start automatically, select it from the list of options and restart the computer when prompted.
I hope this helps!

Posted on May 26, 2011

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