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I am giving you a website so that from there you can download your user guide for motorola RAZR V3
ATT should have looked to see if the internet service is turned off for that particular phone. If thats the case, you shall not send receive pictures. Thats the only the reason you should not be able to send receive pictures.
Call ATT again and ask them that. Sorry to say you might have got the high school dropout rehab person that day.
Motorola website has a delightful fix for this problem.