Question about HP J3680 Officejet All In One Printer

2 Answers

Fax has worked for over a year, now no faxes are received I downloaded manual and ran a test fax all passed YET can't receive per several of my vendors 254 939 2300 = fax #

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  • fkstrange May 26, 2011

    did not work

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2 Answers

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  • Master
  • 3,278 Answers

Hello.

Some suggestions from HP Support:

Printa fax test to check the setup To test thefax setup from the product control panel, follow these steps. 1. Press the power button (fax has worked for over - clip_image001.gif ) to turn off the HP fax product. 2. Wait 20 seconds and then press thepower button (clip_image001.gif ) to turn on the HP fax product. 3. Connect one end of a two-wiretelephone cord to the telephone jack and connect the other end of the cord tothe port labeled 1-Line on the back of the HP fax product. 4. Make sure that there is plain whitepaper in the input tray. 5. Press the Setup button (clip_image002.gif ) on the product control panel. 6. Press the rigfax has worked for over - clip_image003.gifc="http://i.fixya.net/uploads/images/clip_image003.gif" alt="clip_image003.gif" class="h_mi" /> ) to select Tools , and thenpress OK . 7. On the Tofax has worked for over - clip_image003.gifss theright arrow (clip_image003.gif ) to select Run Fax Test ,and then press OK . The fax diagnostic test prints. 8. Review the report. oIf the test lists faxing issues andsolutions, the fax test failed. Follow the steps on the printout totroubleshoot the issue. This report is specific to your product and faxing environment,so use the solutions on the report to resolve the listed faxing issues. Repeatthe fax test after fixing the listed faxing issues to make sure the testpasses. Use the HP Fax Test Service to try to receive a fax. If the HP faxproduct still cannot receive a fax, go to "Solution three: Make sure thatthe Auto Answer feature is turned on." oIf the test does not show faxingissues and solutions, the fax test passed. Continue to the next solution.

Posted on May 26, 2011

  • NinaE May 26, 2011

    Make sure that the auto answer feature is turned on
    The answer mode determines how the HP fax product answers an incoming call. Depending on the setting, the HP fax product automatically answers the incoming call, the call must be answered manually, or the HP fax product "listens" for fax tones. In order to receive faxes automatically, the auto answer feature must be turned on.
    1. To turn on the auto answer feature, press Answer Mode on the product control panel until one of the appropriate auto answer modes appears.
    The following table explains which answer mode setting to use based on the telephone-line configuration.
    Equipment/services sharing the line Recommended answer mode Answer mode function
    None Fax The HP fax product automatically answers all incoming calls using the Rings to Answer setting.
    A shared voice and fax line with no answering machine. This example also applies to PC modems and other telephone line equipment.1

    Automatic fax answering desired. FaxTel The HP fax product automatically answers all incoming calls using the Rings to Answer setting.

    If the call is a fax call, the HP fax product receives the fax. If the call is a voice call, the HP fax product creates a special ring to indicate it is a voice call. Answer the incoming voice call using the handset.2

  • NinaE May 26, 2011

    A shared voice and fax line with no answering machine. This example also applies to PC modems and other telephone line equipment.1

    Automatic fax answering desired. FaxTel The HP fax product automatically answers all incoming calls using the Rings to Answer setting.

    If the call is a fax call, the HP fax product receives the fax. If the call is a voice call, the HP fax product creates a special ring to indicate it is a voice call. Answer the incoming voice call using the handset.2
    A shared voice and fax line.

    Manual fax answering desired. Tel The HP fax product does not automatically answer calls. Press Start Black or Start Color to receive a fax.

    Use this setting if the majority of calls on this telephone line are voice calls.
    Voicemail service provided by your telephone company. Tel The HP fax product cannot automatically answer calls because the voicemail service intercepts the calls.

    Press Start Black or Start Color to receive a fax.
    A shared voice and fax line with an answering machine. AnswerMachine The HP fax product does not automatically answer calls. The answering machine answers the call, and the HP fax product monitors the line. If the HP fax product detects fax tones, it automatically receives the fax. Otherwise, the answering machine records the incoming message.
    Telephone line with a distinctive ringing service. Fax The HP fax product automatically answers all incoming calls.

    The Answer Ring Pattern setting must match the ring pattern the telephone company set for the fax line.

    Press the Setup button ( ), press 5 , and then press 1 to access this setting.
    .
    2 If the HP fax product determines the incoming call is a voice call, the HP fax product rings with the special ring tone, only after the other telephones on the same telephone line stop ringing. Answer the incoming voice call using the handset. The HP fax product does not recognize an extension line has been picked up and keeps ringing. To stop the ringing, press Cancel on the HP fax product.
    2. After selecting an auto answer mode, use the HP Fax Test Service to try to receive a fax.

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  • Master
  • 3,917 Answers

Hi,

Try uninstalling the printer driver and install it once again. Also you can look for the upgraded version of the driver if it's available. Hope it will help.

Also check this link to get helpful information:-

http://www.inkjet-laser.com/hp-all-in-one-printers-cant-sent-recieve-fax.html


Please get back to us if you have further query else please accept the suggestion.
Thank you for contacting fixya.com

Posted on May 26, 2011

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Posted on Jan 02, 2017

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