Question about Canon Office Equipment & Supplies
I suspect you had a paper jam and removed it from under the main cover. It sounds like you have got grease on the encoder strip (the long blackish plastic strip that runs the full width of the machine. The carriage looks at the encoder so it knows where it is. Clean the encoder with soapy water on a cotton bud. You may have even snapped the encoder which will mean you will need a new one.
Posted on May 26, 2011
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Posted on Jan 02, 2017
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