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Posted on Jan 02, 2017
THE LABEL SENSOR IS NOT SENSING THE BEGINNING OF THE NEXT LABEL
Clean the photo eye that senses the label gap with a q tip and alchol
Open side door release print head and remove label stock you will see small photo eye clean
put printer in manual mode( switch 1 on to and 1 on botom on
turn printer on it should advance one label and hit skip it should advance another
put back in computer mode
should work now if it still skips check yur label desigh=n software and label mode (continuous or sense label)
Best of luck to you
Posted on Jan 04, 2009
It sounds like they may need to set their "Q" values for the labels they are using. If that isn't it, we may need more info - are they using Zebra brand or custom labels?
To start with, I would ask them to try adding these "Q" value commands: q456 Q152,24
If that doesn't work, then maybe they can provide the other info mentioned above so we can understand the problem better.
Posted on Jan 05, 2009
Sounds like it is set to do a label length check at power on. Go into your printer preferences and set it to "do nothing" on power up.
Posted on Jun 27, 2009
It sounds like the printer is not calibrated. This procedure is in the users guide. Make sure both labels and ribbon are loaded correctly and then perform this procedure. If you do not have the manual or still have issues, email me at email@example.com for the procedure.
Posted on Oct 27, 2009
Tips for a great answer:
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I have fixed this temporarily by going into Device Manager, finding Com Port 1, right clicking on it to disable it (you get a warning message), then immediately re-enabling it (right clicking on it and selecting 'enable'). This fixes the problem until the next reboot. Still looking for a permanent fix.
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