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I cannot print a label and always get the message "Smart Label Printer is not detected on USB port."

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  • r_carter7679 Jun 07, 2011

    We were able to solve the Seiko Label Printer 450 Problem by first uninstalling the software that came on a disc with the Seiko printer. After uninstalling the program, we downloaded from the Seiko Printer site the most recent update on the web [Version 7.0 as I recall], After installing this we used the “Mircosoft Driver Updater” software to search the web for an update/fix and to install it. After that the 450 printer was detected by the software and actually printed.

    Hope our solution will go to help some other poor soul. In this instance, the Tech Support folks at Seiko in Laguna Beach, which are open 24/7 incidentally, said because we were using Fusion UVware (permitting us to run Windows 7 on a MacBook Pro) they could not duplicate the problem and believed that the Seiko software was just incompatible with a virtual machine. We were able later to import our old address labels file by exporting to a *.CVS file on our XP machine (saving to a Flash Drive) and then importing it in our Mac's software. The import didn't come out perfect but about 95% of the information was transferred with some labels showing some imperfections that were not difficult to fix when next used.
    - Ralph Carter, 6-7-11

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 148 Answers

SOURCE: I get 2 labels(1 with data and 1 blank)for every label printed

THE LABEL SENSOR IS NOT SENSING THE BEGINNING OF THE NEXT LABEL

Clean the photo eye that senses the label gap with a q tip and alchol

Open side door release print head and remove label stock you will see small photo eye clean

put printer in manual mode( switch 1 on to and 1 on botom on

turn printer on it should advance one label and hit skip it should advance another

put back in computer mode

should work now if it still skips check yur label desigh=n software and label mode (continuous or sense label)


Best of luck to you



Posted on Jan 04, 2009

  • 2 Answers

SOURCE: TLP 2844 skips 15-16 labels then prints intended label

It sounds like they may need to set their "Q" values for the labels they are using.   If that isn't it, we may need more info - are they using Zebra brand or custom labels?  
To start with, I would ask them to try adding these "Q" value commands: q456 Q152,24
If that doesn't work, then maybe they can provide the other info mentioned above so we can understand the problem better.

Posted on Jan 05, 2009

  • 1 Answer

SOURCE: Smart Label Printer 240

Check your labels. Are there black "sensor marks" on the back of each label? That's apparently how the printer lines itself up.

Posted on Apr 02, 2009

  • 31 Answers

SOURCE: I have a zebra TLP 3844-Z printer. My printer

Sounds like it is set to do a label length check at power on. Go into your printer preferences and set it to "do nothing" on power up.

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Posted on Jun 27, 2009

  • 32 Answers

SOURCE: the Zebra 2443 printer is feeding out 13 to 14

It sounds like the printer is not calibrated. This procedure is in the users guide. Make sure both labels and ribbon are loaded correctly and then perform this procedure. If you do not have the manual or still have issues, email me at hilster1968@gmail.com for the procedure.

Posted on Oct 27, 2009

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