Question about HP OfficeJet 7410 All-In-One InkJet Printer

3 Answers

HP 7410 All-in-One

My HP 7410 demands a new 96 cartridge, but when I insert the cartridge refuses to recognize it. Tech support at the HP repair station said there is a design flaw caused by the metal arm that punctures the board the printer rests on so the recognition software fails to work. There is a replacement board listed in HP Parts, but HP refuses to supply this replacement part to HP repair stations. Any ideas where I can fix this problem?

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  • Anonymous Aug 29, 2008

    Printer

  • Anonymous Aug 29, 2008

    I have the same issue with the printer not recognizing cartridge after new install.I found the spring had come off and punched a hole in the circuit board. I now need to locate a new board to repair it or I have a $400.00 paperweight in my office.

  • vondollens Oct 08, 2008

    Does anyone have any directoin on how to repair the curcuit wire/puncture or know of anywhere to buy the replacement part? I have 2 7410's that both have had the ink cartridge ribbon punctured.

  • wdp8 Oct 16, 2008

    error message is remove and check color cartridge and reinstall

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3 Answers

HP made me "upgrade" to an L7780 refurbished printer for $349. Guess I got the wrong tech support.

Posted on Sep 25, 2008

Just chatted with online support. They agreed to replace the unit with no hassle.

Posted on Sep 25, 2008

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HP will give you a new printer for free. I just did this through online tech support tonite. My unit is 18 months old. When you use the online tech support, save time and use this link that they gave me after 45 minutes of explaining my problem. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01189384

Posted on Sep 24, 2008

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