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I bought in US printer c4780 and use ink HP 60 but then I moved to Europe and bought HP 300 as it has this model on the box. The printer shows that the ink is incompatible

Posted by Anonymous on

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  • Anonymous May 26, 2011

    I'm trying to find this space to press (under the cross) but nothing happens please help :(

  • Anonymous May 26, 2011

    Sorry I can't find this space... under the cross is ok which is not illuminated but when I press nothing happens... please help..

  • Anonymous May 26, 2011

    sorry norhing happeb,,, no access to suport menu...



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For commercial reasons, HP have region locked their printers, so that you cannot buy a printer in the US and then take it to another region e.g. UK and buy the cartridges there, or buy cheap cartridges form another region. There is no way to re-program or unlock the region coding of the printer. You can either try to get your HP60 cartridges refilled or buy another printer.

Posted on May 25, 2011

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  • Anonymous May 25, 2011

    but if there are a solutions for other printers why not for this one??

  • Raj Patel May 26, 2011

    Sorry, I just realised my son has one of these printers (it was late last night and I was tired)! I just tried something. On the LCD, press the light next to the COPY function. On the COPY screen do not select BLACK or COLOUR, instead press on the left side of the LCD near the Cross which is not illuminated. You get a new screen with the option to change the region. scroll down to the region you want. Hopefully this will work! (Remember to leave me a positive thumbs up!)

  • Raj Patel May 26, 2011

    There appears to be a limit of 3 trys. I got to the menu 3 times, now it refuses to display the region menu. HOWEVER, if you return to the home screen (power up screen) and press to the LEFT of the COPY icon where the OK led is (not illuminated) then you can access a support menu. Use the buttons on the right to scroll through various options. I haven't changed any settings on my printer (for obvious reasons) but you may be able to reset the country/region from here.

  • Raj Patel May 27, 2011

    The only other course of action is to contact HP tech support (or buy another printer).



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You may have a dud. Try using the cartridge in another printer of the same model. Otherwise return it to the store and have them test it or exchange it for another one.

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The HP Photosmart C4780 All-in-One does not use HP 300XL Cartridge.

Below are the cartridges used by your printer with the no. of page count and their price as per HP

HP 60 Black 200 pages $14.99 HP 60 Black/Tricolor 200 black, 165 color $31.99 HP 60 Tricolor 165 pages $19.99 HP 60XL Black 600 pages $34.99 HP 60XL Tricolor 440 pages $40.99

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Ok. As per your statement , the power cable is working properly. So , the problem is with your printer only. If you are using the original cartridges and still having the priblem , it is only the defualt printer. If you are having the extended warnty for (3) years , you are adviced to contact ' HP Authorised Service Partner'. they will replace your old printer with new one. Generally the HP company is giving 1 OR 2 years warranty for replacement.If have paid extra amount for extended warranty , your printer may have warranty up to (3) years. So, within the period of (3), the HP Authorised Service Center will replace your printer. They will give reciept for your old printer, and replace your prionter within a (15) days to (25) days with new one. If the printer is not having warranty or extended warranty , the printer is assumed to be as damaged. So, you have to purchage the new one. Be, cuacious the HP printers are not repairable. Please don't try to approach the local repairer.They will eat your money and also don't try to purchase very very very costly HP in cartridges. I think your problem may be solved.

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My HP Photosmart C4700 keeps saying the printer cartridge is in wrong. I have taken them both out and put them in and they are correct.

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300/60 not compatiable!

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