Question about Brother MFC 420CN All-In-One InkJet Printer

1 Answer

The printer does not want to recognize that the ink cartridge has been changed. Not only does the message regarding the ink level not change, the ink itself isn't getting into the printer - ie. test prints show the color inks printing just fine, but the black ink not at all. I thought it was the cartridge, and have tried three different ones. No difference.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 610 Answers

This is a common problem that Brother is well aware of; in fact, if you call Brother at 1-877-276-8437, they will tell you where to take the machine to get the printhead replaced at NO Cost to you.

Posted on May 25, 2011

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

After changing ink cartridge incoming faxes won't print. Does something have to be reset?


Some machines recognize you changed the ink cartridge and some do not. If you shut it down and restart it, this usually helps it reset.

Feb 28, 2015 | Brother Mfc-j6710dw Multifunction Printer...

1 Answer

How can tell if the ink level is low? hp 2420


Cartridge comes along with memory, the information of estimated ink/toner levels will stored in this memory(Depends upon the cartridge model yield will varies). When printer performs the printing, memory count will comes down, when its reaches the minimum count printer will display the message of "low ink/toner/remain pages" levels, once its reaches to '0', display will changes like "replace the cartridge"...But there is no electronic component or mechanism to measure the ink/toner levels in the cartridges.Only estimated levels only printer can recognizes.. Take usage page through menu, you will get the information that usage % & printed pages info,you can judge how much remain it can print...

Dec 06, 2011 | HP LaserJet 2420 Printer

1 Answer

After refilling my cartridge it shows ink level low for one cartridge and gives two error messages for every printing but prints. But for another cartridge it does not print and give message to buy a new...


Original Printer manufacturers do not recommend refilling in cartridges.
Different inks used in different cartridges differ in density, color, acidity etc. Usually refilling ink is made as universal ink. i.e. They produce the ink for 'any printer'.
The differences in the original and refiling inks might lead to the printer not recognizing the ink level.
Either buy a new cartridge or just ignore the messages.

Sep 24, 2011 | Lexmark Z1320 InkJet Printer

1 Answer

I have changed the colour ink on my canon mp460 but it still say empty


CL41, this is the one you are using for your cartridge.

Did you change your cartridge with brand new one or refilled one??

If you did with refilled one, the ink level won't go back with full.

-------------------------------------------------------------------------------
This is the method how printer measures the ink level.

1. Each cartridge has a serial number.
2. As soon as installation in printer, printer recognizes the cartridge by serial #.
3. And the printer starts to count the printing document.
4. After reaching certain print counting, the ink level will show "low ink"

So my answer is even if you refilled your cartridge, the ink level won't change,
since printer cannot weight the cartridge or.....some other technology to measure each color ink level.

Thanks.

Jun 15, 2011 | Canon PIXMA MP460 All-In-One InkJet...

1 Answer

Epson Stylus NX415 does not recognize ink cartridges. Cartridges are Epson 88's. Worked for awhile, and then stopped recognizing them. Tried powering down the printer, cleaning the cartridges, turning...


Epson Printers are sensitive in terms of Ink Cartridges.. The latest Epson Printers does not have ink reseter.. Ink reseter are already built-in on the ink cartridges.. The problem on this printer is when you have a cartridge on your printer, let say, 30% of the ink level, even though your ink is new, and you change it without using the right ink replacement method, it will recognize your ink as a 30% ink level. When your ink level drops to 0%, but you have remaining 70% of the ink, it does not recognize it anymore. The chip on the ink cartridge is already registered as an empty cartridge.

May 28, 2011 | Epson Stylus NX400 InkJet Printer

1 Answer

Changed ink, now display panel is blank and nothing prints


You need to change your black ink cartridge so that they cannot print. Just check the ink level of your printer then replace the cartridge if they're needed. Make sure that the cartridge you have change are the same and compatible with your printer. Because if they are not compatible with your printer it will not recognize the cartridge.

Jun 03, 2010 | Canon MP520 All-In-One InkJet Photo...

1 Answer

Message no cartridge when installing new cartridge. I have installed new ink cartridges but the printer keeps coming up with the message 'No Cartridge' Reinstall the cartridge. I have done this three or...





Hello ,

Start by opening your ink cover and read the LCD screen; this will alert you as to which ink cartridge is not being recognized; make sure the cartridge that it is telling you is empty has been changed.

If the unit is still not recognizing the cartridge you have changed, follow the steps below.

  1. Unplug the power cord for the printer unit.
  2. Open the ink cartridge cover and remove all ink cartridges.
  3. Close the ink cartridge cover.
  4. Plug the power cord back in.
  5. Reinstall the ink cartridges.

Thank you,

Pat

Mar 28, 2010 | Office Equipment & Supplies

1 Answer

Change color ink message won't clear from machine


look for the all in one icon, then choose the change cartridges, say to pc that are news cartridges, that will raise de ink level.

Jul 24, 2009 | Lexmark X125 All-In-One InkJet Printer

1 Answer

Canon ip1200 black cartridge wont recognize after i refill


Dear lim,
Here a solution for you. The cartridge of this printer has memory chip that store ink level data inside. Once the cartridge is empty we cannot restore ink level data to be full. To continue using refilled cartridge you need to deactivate ink level detection function first. Perform this step: when the message 'The following cartridge cannot be recognized' appears press Resume/Cancel button. Do this for each cartridge you refill;if you refill both black & colour cartridge do this tip two times (once for each cartridge).
Please rate this as fixya ok.
Regards,

Dec 02, 2008 | Canon PIXMA iP1600 Printer

1 Answer

Changed the large black ink cartridge but we use the replacements that you need to use the old chip with. Changed the chip over but the printer won't recognize. What am I doing wrong? Thanks


Apparently because of using "generic" ink cartridges and not the over priced Canon the printer will not "recognize" the ink levels or monitor but it prints just fine.

Apr 21, 2008 | Canon MP830 All-In-One Printer

Not finding what you are looking for?
Brother MFC 420CN All-In-One InkJet Printer Logo

1,365 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers

James Cagle
James Cagle

Level 2 Expert

453 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...