Question about GPS

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Sent brand new RoamEO GPS Pet Tracking System to customer on the east coast. He tells me that the "Fence" button is not working on the handheld unit and that all other functions seem to be working. Is this a hardware problem that can/cannot be fixed?

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  • Deborah Holmes May 25, 2011

    I cannot assume that the customer has setup the handheld device properly or that he understands when the Fence button should work. So how are you supposed to determine if it's a customer problem or a hardware problem? If it's a hardware problem as you thought might be the case, can't the metal pad be replaced or fixed?

  • Deborah Holmes May 25, 2011

    If this is a metal button (hardware issue), can the metal button be replaced on the RoamEO Handheld Unit? If so, where would someone go to have a metal button repaired on the device?

  • Deborah Holmes May 25, 2011

    You said the only way to tell is to have the device and start testing every option.



    Can the handheld device be sent to you to troubleshoot the problem? If not, can you recommend where to take a GPS device for repair in East Haddam, Connecticut?




  • Deborah Holmes May 25, 2011

    The City is "East Haddam" and the State is "Connecticut".

  • Deborah Holmes May 26, 2011

    I appreciate your input and want to know if the FixYa site considers telling a customer to take it to an electronics repair shop a solution.

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  • Yea, this is gonna be a hardware issue. For some reason the hand held unit is not processing the perimeter command. As to weather or not it can be fixed or not, well, everything can be fixed. This unit is completely GPS ran. I recommend either have it sent to a place that deals with GPS units like a reputable electronics shop or a return to the manufacturer for a replacement or refund.
  • The only way to tell for sure what is wrong is to have it in hand and start testing each part.

Regards, Tony

Posted on May 25, 2011

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  • Iron
    Iron May 25, 2011





    • Sorry about the delay. Give these steps to your customer on how to set up the "Fence"

    • The GPS Fence feature is very easy to set up. It is best if you decide before hand the perimeter you wish to establish for your pet. Then, holding the handheld unit, walk the perimeter you have selected, pressing the 'Fence' button at strategic points. This action causes the system to establish GPS fence posts in memory, which serve as the outline of your fence. You may establish up to 256 GPS fence posts, although we would not recommend that. The fence is then stored in memory until or if you choose to create a different fence.

    • Then you know you gave him the instructions on how to do it in case he don't have them.

    • As for a repair I will need your state of residence. I cannot moonlight from this site or I would happily work on it for you. Tell me the area you are in and I can recommend a place should it be necessary.

    Regards,

    Tony

  • Iron
    Iron May 26, 2011




    • The best one I know of in that area is A Plus Computer.

    • A Plus Computer Repair

    • 1-203-216-7471

    • 25 Nelson Ave

    • Norwalk, CT 06851





    Regards,

    Tony

  • Iron
    Iron May 26, 2011

    They have 24 hour all electronics repair and they are good.

  • Iron
    Iron May 26, 2011


    • As I stated before this is how to set up the fence option.



    • It is best if you decide before hand the perimeter you wish to establish for your pet. Then, holding the handheld unit, walk the perimeter you have selected, pressing the 'Fence' button at strategic points. This action causes the system to establish GPS fence posts in memory, which serve as the outline of your fence. You may establish up to 256 GPS fence posts, although we would not recommend that. The fence is then stored in memory until or if you choose to create a different fence.



    • As for sending it to be fixed is this GPS in your possession to fix? Last night you said a customer had it. There is no way for me to diagnose through a third party. Now if it was in your possession have you ever opened a GPS? Worked on a GPS? Any electronics? Do you own a soldiering station? Do you have the proper meters to test diodes, resistors, transistors, capacitors, etc? Do you have an Oscilloscope and know how to test frequencies with it? There is only so much one can convey to another person by first hand account. The problem can be anything. It has to be diagnosed. There are plenty of things that can be fixed in a jiffy but this is not one of them.







    Regards,

    Tony

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Welcome to FixYa!
Depending on how the device is used, "Fence" button might not be active at certain point. Or there is a way on how to use the "Fence" button that the user is not aware of.
Assuming the user knows exactly how to use the device, and everything else is working fine except for the "Fence" button, then there could only be one problem. The metal switch pad under the button is broken preventing the button to respond.
A metal switch pad looks like the image below. It is a flexible metal switch that bounces back and forth as you press the button.
Sent brand new RoamEO GPS - jas247_74.jpg

Though it is unlikely for a brand new unit to be defective, it can sometimes happen. It is best to replace the unit with free shipping (if possible) so that you can retain a happy customer.
Thank you for using FixYa. Have a great day. Jas247

Posted on May 25, 2011

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