Question about Compaq Presario Notebook

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It won't go online but the other laptops in our house is online working fine...I tried rebooting it back to factory settings and it won't reboot what could be the problem it is showing all the icons and when you go to get online it say's that we are not connected but I know im doing it right and when i sign onto wireless connections it also shows connected

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First thing you can do is a ipconfig /release /renew on the laptop that isn't connecting.
to do that, go to:

Start>All Programs>Accessories>Command Prompt.
Once thats open, type in ipconfig /release
note, there should be a space between ipconfig and /release and renew
your ip address should come up with 0.0.0.0

Now type in ipconfig /renew
remember a space between ipconfig and /renew
You should see an ip address of 192.168.XXX.XXX or 10.10.XXX.XXX something like that, depending on your network settings.
if you do, you should be able to get on the internet.

If you see an address of 169.254.XXX.XXX
Then it would be best if you powered off the Modem and the Router.

First turn off the Router, Next the Modem.
Power back on in reverse order and see if it is able to connect then.

If all that fails, You can reset the router and see if it will connect then.
You should have a reset button on the back of the router.
Remember once the router is reset, you'll have to redo the security settings.

Hope this helps!

Please Rate;)

Gary

Posted on May 25, 2011

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