Question about HP ProBook 6540b Notebook
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Posted on Jan 02, 2017
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Jun 25, 2014 | HEWLETT-PACKARD Elitebook 8460P
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To resolve this issue, create a BIOS administrator password and delete previous ProtectTools user logs by following this procedure:
Navigate to c:\Program Files\Hewlett Packard\SSM .
Access biosconfigutility.exe to reset the BIOS administrator password.
a. From a command prompt, navigate to the SSM folder.
b. Type biosconfigutility.exe to start the utility. A list of commands displays.
c. Type /newsetuppassword:"password" to create a new BIOS administrator password.
d. Close the command window.
Restart the notebook PC and press F10 at startup.
Log in using the new BIOS administrator password.
Choose User Management and delete any previous ProtectTools users.
Save the new settings and exit startup.
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