Question about DISH Network 311 DTV Receiver

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DISH 311 receiver will not load Program GUide Info

I can view all subscribed channels fine, but the program guide info will not load. I receive a dialogue box that syas "please wait, info loading" but the info never comes. Any ideas? Tech support was no help.

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This is a softwar issue which should be fixed, are you in AK????

Posted on Aug 19, 2008


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Hello, this is Nick Franta with DISH Network Customer Support.

To resolve this issue try resetting the receiver by unplugging it for 10 seconds. The receiver will reboot itself once its plugged back in.

Also in the guide you can click the guide button and it will take you to the different menu options which will be highlighted in the top left hand corner. Guide has the ability to show just HD channels, all channels you subscribe to, and all channels DISH offers.

If you need further assistance please let us know!

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Hello! my name is Dan Busa with Dish Network customer support. All of our recievers are set to do nightly updates at 3 am, at this time the receiver will power down and take software and program guide updates. You do not want to disable this as it is very important to the functionality of your reciever.

Sep 09, 2010 | DISH Network 311 DTV Receiver

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Hello, Some of the channels on my 311 receiver's Guide show the program listings behind or ahead of the correct time. Other channels are OK. This is the case at all times even after a fresh download of...

Hello, Tommy Faust with DISH Network here. I'm sorry your guide is showing you incorrect information.

What may fix it is a hard reset where you unplug the receiver from the power outlet for 15 seconds and plug back in. If that doesn't work then try a check switch test. Go into Menu - 6 (System Setup) - 1 (Installation) - 1 (Point Dish) and select check switch then select test.

If you are still having the issue or any further questions feel free to ask here.

Aug 26, 2010 | DISH Network 311 DTV Receiver

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Iusually get no info with four of my Milwaukee Channels and they are 41wmlw and 36wmvt Milwaukee Public Tv and Me Tv Classic of 49wmbe of Milwaukee wi and Wvcy Channel 30 out of Milwaukee Wi?

Hey there! This is Becki Barned with Dish Network customer service. The issue that you are having sounds easy to resolve. If you have not gotten this resolved or for future reference, here are some simple steps. First, you want to download your program guide again. Go ahead and pull up the guide, then pres 999, then the BROWSE button, or the right arrow, and this will prompt a guide download. That should resolve it. Or you can try to unplug the receiver from the power source for 10 seconds, that will download the guide as well! Hope this helps!

Aug 06, 2010 | DISH Network 322 DTV Receiver

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Dear Sir,I am not able to see all the ch, I 4to5 times contact costomer care but no one responding properly.some times the add is heard but no one responding. please kindly do the needful.Dish tv...

It would be our pleasure in helping you get those missing channels back. The first thing we want to do is press guide button twice to display "Favorites List" option. Press guide button to rotate through selections until "All Sub" is selected. By selecting All Subs the programming guide will only display the channels that you are subscribed to. If you are still not getting those missing channels we need to check some things on our side; please give us a call at 1-800-333-DISH (3474) or use or online chat too here:

We hope this helps. Thanks for choosing DISH Network!

Phillip Chang
DISH Network Customer Service Department

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1 Answer

My dish remote wont connect to the dish reciever

If you have a single mode receiver, you need to open the panel in front and push system info.
A channel number will appear near the bottom of the list of information... it may be between 1 and 15. Push the record button on your remote control. (the black button with the red dot). If the channel number changed, then your remote and receiver are not on the same channel. Assume your channel was #1. when you first pushed sys info. You need to program your remote to #1. On your remote, push the Sat button until all other top buttons light up. enter the digit 1 and then the # key. Press the record button 4 times. You have to make sure you have the correct color key inserted in the remote control. If you have a dual mode receiver, one remote key will be green, and the second channel remote will have a blue key. Go to the Dish network website tech portal ...Google will help you find it, for complete instructions from the horse's mouth.

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this is a problem dish network is aware of and trying to fix, 311 receiver??

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to program the dish remote to the receiver you need to access system info, if there is no system info button on the receiver turn the receiver off and press the up arrow on the front panel, then press record on the remote, to change the remote address hold down sat until all buttons illuminate, enter number between 1-15, press pound sign, then press record

to address a remote to the tvyou need the remote code for that brand or you can do a power scan

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try a reset on it. push and hold the power button down for 5 or 10 seconds untll it goes off. it will then "acquire" satellite and reload program info and then it should work right.

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