Question about Western Digital My Book Premium ES Edition WDG1SU5000 500 GB USB 2.0 Hard Drive

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Help on WD5000H1U-00

I had to replace my power supply and when I started my computer again it did not have my device listed in my computer directory. I havwe searched for it and come up empty.

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  • Anonymous Sep 09, 2008

    it is no longer recognized by any of my computers??? is there any help out there?

  • Anonymous Oct 21, 2008

    i had to change my power supply and the computer has stopped recognizing the HD since then....it says that the driver is incorrect.

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  • 95 Answers

Are you sure the power supply is OK for this drive?

Does it make any clicking/clunking sounds like any of these: http://datacent.com/hard_drive_sounds.php?
If yes - it's really bad.
If it sounds normal then try to remove it from enclosure and connect directly to a PC.

Posted on Nov 08, 2008

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1 Answer

My book essential edition - 500Gb. Model no. WD5000H1U-00 It would appear that the power supply adaptor is not working since there is no power when plugged in. It is still in warranty, any advice on how...


> it is still in warranty

If you exercise the warranty, you'll have to send the current device back to W.D.
But, W.D. will take _no_ responsibility for 'rescuing' the files currently on the disk.
Is that what you want?

Disassemble the enclosure, and remove the disk-drive.
Connect it as a 'slave' disk-drive in a desktop computer.
If it works, the disk-drive is OK.
So, look at: http://www.canadaram.com/3_5_sata_enclosures.htm
and buy a new enclosure, with a new power-supply.
(Or, buy the new enclosure locally, at any computer-store.)
Disassemble your current unit, remove the disk-drive,
and transplant the disk-drive into the new enclosure.

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Usb port damaged need to open case how do you open case of wd5000h1u-00


USE A SMALL FLATHEAD SCREWDRIVER AROUND THE EDGE OF COVER, IT WILL UNSNAP AND SLIDE APART.

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Usb not recognized


what OS ?
did u load the driver for the device ?
check if ur USB port is working ? by connecting some other USB device
all these errors happen due to the IRQs clashing with the resources...
ensure that all devices in device manager dont have IRQ clash...check each item in device manager and check properties and check if there is any clash...for IRQs

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I need driver for wd5000h 1 u-00


Noramally divers are not needed for these drives

I devised these simple steps that tend to remedy quite a few issues with most portable / external hard drives (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply
Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again.

If you checked and fixed anything there and still have issues carry on reading.

Go to your control panel and then administrative tools, select Computer Management.
Now select Disk Management and expand the window.
Your drive should be listed here, if not then you need to check your computer hardware has not got any issues before proceeding.

If your drive is listed and says healthy then right click on it an select Properties, click Tools and then Error Checking, Check now, tick the two boxes and then Start.
This will attempt to fix most minor / common errors on the drive. It may also ask you to restart which is fine. Allow it to finish its work or you could corrupt the drive. If all went well you should be able to use it normally again.

If you drive was listed but did NOT say healthy then right click and select Format. Choose NTFS as the file system and do not tick any boxes you do NOT want quick format. Again start and let it do its thing. When it is done restart your computer and you should be good to go.

If you still have problems with the drive you might want to look at other areas.

Quick checks of the drive itself can be done by removing it from its enclosure and connecting it directly
to a computer that has the correct interface. If you can read and use the drive then you know it is not that.

If you cannot use the drive in any way and esp. if you hear clicking or pinging then the drive is almost certainly dead or dying.

Hope these may have been helpful

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Okay this is a internal SATA drive so what you can do is take it out of its failing case and put it into your computer or buy a new enclosure for it. I have a Mybook TB drive and my works great with no problems. But you can take this to WD western digital as its warrentied foe 3 full years!!

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did you find an answer to your question? I am currently having the same problem. The USB LED flashes and takes a minute to scan, followed by a pop up on the tv saying unable to recognize hard drive. help?

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cant you just hook it up and see it under my computer as a drive?

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Western Digital My Book Premium ES Edition WD5000H1U-00 500 GB USB 2.0


Lots of posts on this on other boards -- I was looking for output voltage of AC adapters as they are not labeled WD and had mixed multiples from other devices in one box while moving-- -- found that answer -- BUT I also saw several people whose drive stopped working suddenly. One got a tip from WD support to unplug adaptor from power strip and into wall socket directly -- This seemed to have solved this for many. Being a study of electrical and electronics I have a suspicion that the current capacity of the strip plug cord wires or strip internals are being overloaded. This will cause a drop in voltage out of the power supply itself, thus low voltage to the drive. One individual re-created the problem by again going back to a loaded strip. No guarantees but worth a try!!

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