Question about HP Office Equipment & Supplies
Down inside the paper chute there is a little arm orlatch. When you put paper into the printer, the paper pushes down on thisarm. This activates a sensor that tells there is paper in theprinter. The arm is very thin and made of cheap plastic. If you tryto use too thick of paper, or someone forces paper down into the printer, theycan bend the plastic arm off to the side. If it catches on the side andsticks, the printer will think there is paper inside of it all the time. It will then get a paper jam error, even though it is able to run a piecethrough during the initial turn on. If you look down in the paper chuteand the arm is stuck off to the side, try to get some tweezers or thin pliersand gently tweak the arm back into the middle of the opening.
Posted on May 25, 2011
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Posted on Jan 02, 2017
Tips for a great answer:
What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
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