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MY MACHINE STOPPED MID PROGRAM. the red light indicating the door is locked is not on so i suspect this is why it stopped. the door itself is locked and will not open. the machine is full of clothes and water and will not drain. how do i drain machine? how do i repair machine?

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You haven't given the machine make and model. The door lock is electrically operated and so if the door will not open even after unplugging the machine from the mains power, then the door lock has probably shorted and got stuck (welded contacts due to excessive power). This may also be the reason why the machine stopped and the red light is off. The mains fuse may also have blown. This used to be a common problem on Hotpoint washing machines. A track on the program circuit board would also burn out due to the current. The repair in this case was to replace the door lock and repair the burnt out track.

In terms of emptying the machine, if this is a front loader, then try banging the front of the machine where the door latch is situated. This may be enough to free the lock mechanism. If not, then remove the top cover AFTER FIRST DISCONNECTING THE POWER, and see if you can get access to the door lock form inside. It should be possible to dismantle the control panel and free the front of the machine, which will still be attached to the rubber drum seal.

Posted on May 25, 2011

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