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Just letting you know what has happened today, the buyer who bought my chanel camellia thongs mscara has asked for a refund. although i state i do not refund, of course i will as he/she has sent 3 urgent messages and states they are not the right size. I quoted aust. size and also sent measurements. sounds a little strange to me, i sent them xpress with tracking. have asked for shoes to be returned before i refund, is this correct? edith

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I have had a personal problem with this many times in my auctions. I run a successful company that specializes in auctioning. With my personal experience I would just refund the item. Ive had the same things happen to me many times, and to avoid all the long, often drawn out process that is dealing with someone on the internet, I chose to end it quick. You also get out of any negative feedback by doing this. Make sure you only agree to a refund as "on return of item as sent" only. Good Luck!

Posted on May 25, 2011


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1 Answer

I just got a purchase from a buyer on ebay, and when I went to check again for the previous days availability. I found it sold. How do I give a refund in a polite way?

if it was bought on paypal , make the refund back through paypal
if it was by credit card , contact the buyer by e-mail and make arrangements for the refund .
if you make the advance first and explain that the stock list was not updated in time for the purchase and that you want to refund the purchase price it will reduce anger from the buyer as it shows an honest error

Apr 04, 2017 | The Computers & Internet

1 Answer

Can I cancel a refund

yes just go to who ever you bought it off and you should be able to cancel it from there or contact them and let them know not to refund you.

Nov 29, 2016 | Computers & Internet

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I need to refund $20 to a buyer because I the IPhone is sold was not a 4s model as I had advertised by mistake. How do I refund the buyer $20 he is asking for?

put 20 bucks in your paypal or ebay acct and then refund to him,

go to paypal and find the transaction and click on it then click refund

May 13, 2015 | Cell Phones

1 Answer

I need to refund today's buyer a refund. I need help doing so .

please contact your buyer and or your bank, not this site. We don't do anything with money. Just answering questions, if a volunteer knows the answer.

Jun 17, 2014 | Computers & Internet

1 Answer

I cancelled CDEarth today, #673698, and asked for a refund of my money. I have never received ANY cd's from CDEarth. I would like a refund.

You need to ask the person or company you bought the program from. We can't help you get a refund.

Aug 03, 2013 | Computers & Internet

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Ive bought a 250w from ebay, the sat nav has a pin block on it, the seller hasn't got pin, how do i get over this?

Unless the buyer can send you the original receipt you are out of luck. You have to send it to Garmin with the original receipt to get the PIN reset. This is to prevent stolen units from being resold. If you are unable to find the original receipt you may be able to sell parts of the device (screen, chargers, etc) or ask for a refund from the buyer you purchased it from. Hope this helps you out.

Mar 10, 2011 | Garmin nuvi 250W GPS Receiver

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After 20 minutes or so the screen freezes and then goes into a blank screen, usually whatever color my background is. it keeps on happening. On same day, ethernet connection stopped working (although...


Thanks for asking FixYa for help. My name is Jeff and I will be assisting you today. You said that the computer is only 1 month old? It is still under warranty then. Take it back to the store for
refund or exchange. You shouldn't be having this kind of problem with a new computer.

If you are in need of additional help, please let us know.

Thank you for allowing us to help you today.

Jan 19, 2011 | Acer Aspire X3400 PC Desktop

1 Answer

Goodmorning .I got Jersey and its way to big what do or can i do Thanks

Hi there!
First, you can contact the seller and ask the seller if they can exchange it for a smaller size or a refund. If it's not as described in the listing, then you can file for the item not as described case that way, the seller will be notified about it. If the seller will not work things out with you, then you can escalate the case into a claim then eBay will give you the steps on how to return the address to the seller (although most of the time buyer will shoulder the return shipping as stated in their eBay buyer protection program, duh!) Just send back the item if you will see the return address of the seller in the case and don't click the close this case link if you haven't received the refund yet.
In returning the item, make sure that you will purchase tracking because it will be the one that eBay will use to issue the refund. Once it shows "delivered" then eBay will get the payment from the seller's recoupment payment method on file, if eBay can't get anything from it then eBay will shoulder the amount and will issue you refund.
Hope this helps! Please check my tips and tricks on how to file the cases. Thanks!

Dec 11, 2010 | eBay Auctions

1 Answer

I sold an item on ebay and the buyer didn't like it; says it wasn't what was described but it was returned badly damaged. How am I expected to issue a refund?

Hi there!
If you received the item you sold in a bad condition, you can report the buyer to the resolution team of eBay although it will took too long for them to take action. Here's the link that you can use to report the transaction:
I hope this helps you. Have a great day!

Oct 12, 2010 | eBay Auctions

2 Answers

Sold fine working no problem laptop 3100 on Ebay 2 days ago shipping took one day buyer said it comes on then shuts off .We never had a problem w/this laptop and the buyer said it was not damaged during...

Hi Bob,

Although there's really no way to know if he's scamming you or if it was dropped in shipping it is quite possible it wasn't shut down completely before shipping and the battery died in transit. If this happened it may simply be stuck in a power cycle.

Ask the buyer to unplug the power and remove the battery. Have hime hold the power button down for 30 seconds with the battery out and ac disconnected then have him put the battery back in and turn it back on.

If it was stuck in a power cycle this should fix it, if not we can try to diagnose it further once you have it back.


Aug 10, 2009 | Acer Aspire 3100 Notebook

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