Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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We have an 8500 HP printer. My husband bought replacement ink cartridges from cartridge world. The printer says the yellow is out of ink (only one replaced). I can't get the printer to recognize the full cartridge. I tried turning printer off. I tried unplugging printer and holding down the # and 6 while plugging it back in, turning computer off again and back on. Nothing has worked. Do we have to have an HP cartridge? Looking online it seems replacing cartridges is a problem? HELP

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If you have done the semi full reset and nothing happens. please try this steps.
- Remove the cartridge that is not working. - look for a lint free cloth "coffee filter" then dump w/ water - clean the copper contacts of the cartridge - make sure that the air vent is open; if not pinch it a bit - remove all the cartridges - check if there are are inks spills - use lint free cloth to clean the part where you are have trouble with - install the inks again - run alignment and clean cartridges on the panel
if still nothing works, call HP tech support and ask for replacement of the ink.
note: they will do the same steps again for troubleshooting and documentations. the reason why this happens: - that the copper contact does not touch each other - cartridge air vent is sealed - not an orig HP ink - Print head problem, needs cleaning -

Posted on Jun 05, 2011

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Hi there!
One reason why it will not give you a full yellow bar in the Ink Levels is that the replacement cartridge used was a non HP cartridge. To resolve this issue all you have to do is to purchase an original HP cartridge from HP.
You can call HP's customer service which is 18004746836 and order the cartridges from them or go to HP's website which is hp.com.
HP currently offers Free next business day delivery for their cartridges and paper.
If you are using an HP cartridge and it's still not giving you a full bar on the Ink Levels don't hesitate to contact their customer service and if your printer is within warranty they will surely address your concern immediately.
Hope this helps

Posted on May 25, 2011

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---->> Tirzo

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