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My GE laptop retractable mouse now works only sporadically. The optical light flickers and it seems like there is a problem with the cord but nothing can be traced. It has been working fine till today. What can you suggest? Janbachman

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  • GE Master
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Click start control panel administration tool computer managenent device manager scroll to mice and other pointing devices you might see a yellow question mark? right click to update drivers
make sure the lead from the mouse has a secure seating and the lead is not bad/faulty
(if applicable)
click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver
make sure the battery is good (has full charge)also you might test the usb device for the mouse is inserted correctly into the usb port (if applicable)
click start control panel mouse you should see 4 tabs buttons,pointers,pointer options and hardware under hardware you can troubleshoot also you can select properties under driver you will have options to update driver,rollback driver or uninstall and under hardware you can troubleshoot
hope this helps

Posted on May 25, 2011

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Posted on Jan 02, 2017

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It may have a manufacturing defect. Have you tried it on another computer? If it works on another computer, see whether it works when connected to a different USB port on the laptop. If it does, then you may have a bad or damaged USB port on the laptop. If it works on another computer but still does not work on the laptop when connected through an alternate port, then see whether some other device will work when attached to the laptop's USB port. If neither the mouse nor the other device work when connected to a USB port, then you have a problem with the USB controller. If an alternate device does work when connected to the USB ports of the laptop, and if the mouse works when connected to another computer but does not work when connected to the laptop, then you have a software problem, and probably need to change the mouse driver in a control panel or setting in the operating system of your laptop.

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1 Answer

M trying to fix my retractable mouse. do you have any diagram showing how the insides of the retractable mechanism looks like. much thanks!


Optical mouse from inside: http://www.gadgetrivia.com/photos/o/56422-best_optical_mouse.jpg (this isn't a retractable mouse, but the inside looks exactly the same, only the cord this different which doesn't matter in this situation).
Here are instructions for optical mouse repair: http://www.thenetguruz.com/hardware/diy-optical-mouse-repair/
But if your mouse doesn't work first plug the mouse in the USB slot and check the laser beam under the mouse - if there is no light, the mouse is dead, and you should return it to the seller for replacement. (Such a thin cable of the mouse is very vulnerable and might break easily. More over I find many negative reviews about this rectractable mouse - so if your seller offers to replace it - ask for a different model or test it with your laptop right in the shop before bringing it home.)
2) Here is a solution that already worked for another user, but was very complicated: http://forums.toshiba.com/t5/Keyboards-Touchpads/USB-mouse-not-recognized-drivers-can-t-be-installed/m-p/23526
3) Or alternatively download and install a free driver updater software, e.g. http://www.innovative-sol.com/drivermax/index.htm - let it scan and update all your missing drivers - it may fix USB general problems if this causes also the mouse problems.

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Sounds like the batteries are weak and need to be replaced. Hope this helps. Bud

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