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I was watching a show and there was a pop sound and the picture went black. The sound works and when I use the cable guide I can see that on the screen. What can be wrong? Thanks.

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  • thegoldennan May 25, 2011

    It is a JVC IPro Art, 56WP74 projection TV.

  • thegoldennan May 25, 2011

    I put the cable wire into the cable jack on the back of the TV and the picture came on but there is a black box in the middle of the screen. I would get that same box if I tried to play a DVD from RedBox on this TV. Could it be because the cable box is HD and maybe the TV isn't. The TV is about 10 years old.

  • thegoldennan May 25, 2011

    I hooked it up and everything is working now. thanks.

  • thegoldennan May 25, 2011

    I am so grateful for the suggestions. I was so aggrevated with all the hookups and stuff. Thanks for the great work!

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  • Master
  • 2,098 Answers

Hi,
Please let me know the brand and model no. of your unit, it will help diagnose the symptoms.
Jdvillanueva

Posted on May 25, 2011

  • Jdvillanueva
    Jdvillanueva May 25, 2011

    Thanks for the response...

    First check if the symptoms appear in all inputs...





  • Jdvillanueva
    Jdvillanueva May 25, 2011

    The black box is the closed caption box. Check if you can access it through the remote control and then exit it first...

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