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Turntable does not fit on coupler

I have contacted GE for a coupler for my microwave, received it but turntable does not fit. Contacted GE again sent free coupler but it is same model number and still turntable doesn't fit. the couplers have JVm 1630 on them. The table has L38 on the underside.
Can you help

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  • jaj4fun Aug 23, 2008

    Microwave model number is JVM1840WD001

    Thanks

    jaj4fun

  • jaj4fun Sep 04, 2008

    That is the part I received, but does not fit.

  • jaj4fun Sep 04, 2008

    Thank you for your reply te part does fit the end of the turn table motor. The plate (turntable) does not fit the coupler.

  • William Miller
    William Miller May 11, 2010

    Please reply back with your full microwave model number so we can help you.

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  • Microwave Ovens Master
  • 8,820 Answers

The correct part number is WB06X10144. Was that the number on the plastic bag it came in?

You can order it here for $7.37 and see a photo of it here:

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 24, 2008

  • William Miller
    William Miller Sep 04, 2008


    Okay, does it look like the end of your turntable motor is damaged?

    That may be why it doesn't fit.

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The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

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The actual m# is JNM1851SMSS 01.

The problem most likely is with the turntable motor or coupler. The coupler is the part that the glass plate sits on that is driven by the motor. You will need to gently pry the coupler off and see if it is damaged. To test the motor, find a straw or something hollow that will fit snugly over the motor shaft. Turn on the unit to see if it spins. If it doesn't, then the motor needs to be replaced. You can get it at Sears Parts or other appliance parts websites. To replace the motor, make sure the unit is unplugged before you begin. Remove the bottom base where the motor is located. Remove the motor and install the new one. Re-install the base. Install the coupler on the motor shaft and you should be good to go.It is rare that the controller which turns on the motor goes bad, but it is a possibility. If you feel uncomfortable performing the above instructions, you should call an appliance tech.

I have attached a picture of the coupler as well as a link to your model. The #42 on the drawing is the motor.

Good luck
Don't forget to vote and please leave any comments you wish

mr_tin_man.jpg
http://www.searspartsdirect.com/partsdirect/part-model/GE-Parts/Microwave-Parts/Model-JNM1851SMSS01/0432/0123370/G1010188/00001?blt=06&prst=&shdMod=

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Here is a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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On some GE models, the turntable motor and stirrer motor are powered off a tap on the internal cooling fan motor and in such cases they will be marked "21V AC".

When I say internal cooling fan, I do not mean the hood vent exhaust fan which you can turn on and off manually.

I'm instead talking about the internal fan which comes on automatically whenever you microwave.

It is vital that the cooling fan runs, or the turntable and stirrer won't work, and magnetron will soon be destroyed.

A quick test is to remove the stirrer cover in the ceiling of the oven. The owner's manual tells you how, and you can download that here.

Then run the oven for several seconds with a cup of water inside while watching the stirrer blade in the top. It should turn very slowly.

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Also, we have a sound clip of what a microwave should sound like when the cooling fan and everything else is working here. The cooling fan's absence will be notable after you hear the clip.

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You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If the cooling fan is good, but yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

Accessing some parts may require you to pull the oven from thew wall and remove the cover.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.


You can download GE owner's manuals and installation instructions here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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You can find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

We're happy to help and we appreciate your thoughtful rating of our answer.

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JVM1850BD002 is a correct model number. This is a GE made by Samsung. It sounds like the motor or coupler is bad. More likely the motor. If you grab the motor shaft and try to gently turn it, it may grind or slip a lot. That's a sign of a bad motor. If the coupler is bad, it will be cracked or broken, causing it to slip on the motor shaft or the turntable itself. The coupler is reference 40, and the motor is reference 43 on this handy exploded view drawing: http://genet.geappliances.com/IPCNet/Dispatcher?REQUEST=IPCNETGETPDF&file=00000000/00016500/00016593.p01.pdf (copy & paste whole URL) Here is the GE part price info on these two parts: DESCRIPTION DRAWING PART NO. PRICE MOTOR-SYNCHRONOUS 43 WB26X10038 $46.00 COUPLER 40 WB06X10144 $8.75 If the motor is bad, you might be able to find the Samsung part number printed on the motor label and look it up at http://www.samsungparts.com They often have parts for far less than the expensive GE parts.

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