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I have a model 3241, vacum has suction power but roller is not spinning.

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I am assuming the motor in the power nozzle is running, right?

Please unplug the machine first and then check if the roller turns freely.
If it does, then likely the little belt either slipped off the motor or it broke.

Posted on May 25, 2011

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My Eurika 4D bagless upright will not pick up anything. The belt is not broke but the roller won't spin and there is verry little to no suction. Still makes all the notice but won't roll as easily


You say the belt is not broken and the roller does not spin. Does the motor that spins the belt turn. If the belt does not spin and the little drive motor spins then you will burn the belt out. Try to turn the roller by hand. Could be plugged up with dirt and the roller seized. The little drive motor could be burnt out. Take all hoses and areas out that any dirt could be in. No suction means something is plugged. Even your main suction hose could be plugged.

Mar 15, 2017 | Vacuums

1 Answer

Plenty suction from wand, but when you tilt back to vacum no suction at base but brushes are turning


Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


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Here's another picture, that is the RIGHT way to install the soleplate:


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I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


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Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad. ....

Dec 30, 2013 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

How do you change the belt


on the bottom of the vacume you should see about 4 screws ( philips ) that hold the plate in place, remove the screws and plate and this will expose the motor shaft,belt and roller ( you should also see the broken belt there two ) -- pop out the roller ( pull straight up ). put new belt onto the motorspindle and then onto the roller, snap roller back into place ( note: on the edges of the roller it is somewhat keyed to only fit into the vacume a certain way ), replace the the plate and screws and you are good to go. also while you are getting dirty -- clean the air filter and examine the hose between the floor roller and the suction hose for dirt build up and debris.

c...

Jan 01, 2011 | Dirt Devil M086700 Vision Bagless Upright...

1 Answer

I took the vacuum apart and cleaned it. Now there is an odor coming from the round filter and the vacuum is not picking anything up.


  • hi there
  • Does the odor smell like burnt rubber....if so you may have burned out the belt which is common. The filter can smell if you have pets and the machine will blow the odor back in to the room after the filter gets older.Check to see that the roller brush is spinning when it is turned on if not shut it off and try to turn it manually with your hands. If it turns very easily the belt gone if it is almost impossible to turn you need a new roller brush.You can replace the filter to help with the smell but if it is the belt you smell it will go away in time. Also make sure that you have the container on perfectly as if it is not it will not create a perfect seal and you will have very little suction. The other thing you can check is the hose to see if the suction is good through it. If the hose has good suction then the power head may be plugged with something and you will need to get a screwdriver and take the bottom plate off the same way as if you were changing the belt and then you can look for a blockage as well as access the belt and roller brush. I hope this was helpful to you ...good luck

Oct 13, 2010 | Fantom Vacums Cyclone XT Upright Vacuum

2 Answers

The motor is running, the roller brush spinning rubber smell


Sounds like the main suction pipe is blocked.
Unplug, and in good light - see if you can see any obstructions in the pipe from the prush area to the bag (in a bagless vacuum) or to the fan in a bag model.

Aug 04, 2009 | Vacuums

1 Answer

Roller brush will not move when vaccum is turned on


maybe the belt is broken. clean the unit and replace the belt.

May 23, 2009 | Kirby Ultimate G Bagged Upright Vacuum

1 Answer

No suction when vacuming floors


Hi.

There are 2 types of Dc07 one is clutched & has two belts the second has only one belt going from motor to brush roller.

Lay machine on its side pull back handle as if you are to vac carpet switch machine on look to see if brush roller is spinning.

If it is not spinning unplug machine from mains supply & remove the sole plate by turning the three plastic screws to unlock position, Lift sole plate away if you have non clutched machine you will now see the brush roller with A belt going from this to the motor shaft belt may have snapped or come off so replace it.

If your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive.

If you still have no brush rotation after doing all this then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

There are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/index.htm

Jul 05, 2008 | Dyson DC07 All Floors Bagless Upright...

1 Answer

Main vacuum suction won't turn off


try cleaning out hoses,if that dont work turn it on its side if the roller doesnt spin u need to change belt if it does take the bottom cover and try cleaning out the hole under roller

Nov 22, 2007 | Eureka Altima Upright Vacuum Model 2996AVS...

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