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I have a Samsung Solstice and I accidentally put in the wrong PUK code 10 times in a row, so now my phone is locked. On the screen, it says "SIM unavailable." Now, I have no idea what to do. Does this mean I have to get a new SIM card? What should I do?

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  • 229 Answers

The phone company have locked your sim under the assumption that its trying to be accessed by an unauthorised person.
Get another sim -maybe a friend's- of the same network as yours, and call your mobile service operators.
Let them know what has happened, and through some verification process, your sim would be unlocked as well as your PUK given to you. You dont need to purchase another sim.

Hope that was helpful?
Success.

Posted on May 24, 2011

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These directions are for an AT and T phone, but other than that, are the same for any carrier. A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from your phone carrier to unlock your SIM card. You can obtain your phone's PUK code from your carrier in one of these ways: Log in to Your account.online Use a Technical Support Chat Contact your carriers Customer Care Get Your Phone's PUK Code Online Go to the Phone/Device page. From the My Phone/Device screen, select the Unblock SIM Card link under the My Make & Model heading. The Unblock SIM screen will display your PUK code and will give you instructions for unblocking your SIM Card. Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code. Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator

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You can obtain your phone's PUK code from your carrier in one of these ways:

Log in to Your account.online

Use a Technical Support Chat

Contact your carriers Customer Care

Get Your Phone's PUK Code Online

Go to the Phone/Device page.

From the My Phone/Device screen, select the Unblock SIM Card link under the My Make & Model heading.

The Unblock SIM screen will display your PUK code and will give you instructions for unblocking your SIM Card.

Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code.

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You can obtain your phone's PUK code from your carrier in one of these ways:

Log in to Your account.online

Use a Technical Support Chat

Contact your carriers Customer Care

Get Your Phone's PUK Code Online

Go to the Phone/Device page.

From the My Phone/Device screen, select the Unblock SIM Card link under the My Make & Model heading.

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Once you receive your PUK code, you will need to enter it into your phone to set a new PIN code.

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Hi,

The phone asks for PUK code ( Personal Unblocking Key )c85fe00.pngif a wrong PIN code is entered repeatedly

PUK code is related to the SIM card you are using in your phone and not the phone itselfc85fe00.png

Soc85fe00.png kindly call the Customer support of your cellular service provider and they will provide you with the PUK code free of charge

Please note: Entering a wrong PUK code ten times in a row permanently disables the SIM card. Soc85fe00.png please be careful while entering the PUK code

Hope you will find this information helpfulc85fe00.png Thanks for using FixYa

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Hi,

The phone asks for PUK code ( Personal Unblocking Key )c85fe00.pngif a wrong PIN code is entered repeatedly

PUK code is related to the SIM card you are using in your phone and not the phone itselfc85fe00.png

Soc85fe00.png kindly call the Customer support of your cellular service provider and they will provide you with the PUK code free of charge

Please note: Entering a wrong PUK code ten times in a row permanently disables the SIM card. Soc85fe00.png please be careful while entering the PUK code

Hope you will find this information helpfulc85fe00.png Thanks for using FixYa

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