Question about Lexmark Pro901 All-In-One Inkjet Printer

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I recently purchased a lexmark pinnacle pro 901 but I cannot print anything now as every time I try the paper jams after it leaves the paper tray and moves upward in front of the duplex unit. It seems the front edge of the paper is getting caught right before it gets to the printing area. Do I need to buy a new duplex unit? I spent enough already and I am concerned about this.

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Something is definitely not functioning properly in your printer. It sounds like a hardware mechanism problem. Please contact Lexmark technical support for assistance.

Posted on Jun 01, 2011

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1 Answer

Fix repeated paper jams on Lexmark 901 Pro


If you are getting a jam and there is no paper visible then a likely cause is a false jam that is caused when the paper is not picked up from the tray at the start of printing. Send a print job and listen closely. If you can hear the pickup rollers turning but no paper is being pulled into the printer then either the rollers are dirty or are worn and need to be replaced. Trying printing from a different tray or the manual feed tray to eliminate a fault with a different component on the printer.

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Does it also jam when you're just copying or scanning? Try to check if the scanner is closed all the way down. The cover needs to be closed all the way down for the paper to flow properly from the ADF to the exit tray.

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My Pinnacle Pro 901 is set to print using black ink only but it keeps telling me I need to replace color cartridges and won't print.


You won't be able to print if one of the cartridges is out of ink. The printer needs all cartridges with sufficient ink levels to prevent damaging the printhead.

Every time a cartridge is replaced, all colors are primed simultaneously thus the need for all cartridges to have ink.

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Lexmark pinnacle pro 901 printhead error cannot fix


The printhead needs to be replaced. take a look on amazon for replacement Lexmark Printhead. cheers lexmark-pinnacle-pro-901-printhead-error-2i4ggwcr0e0sverpwaph0wvr-1-0.jpg

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How does one remove print head from old pinnacle pro 901 printer ad insert into new pinnacle 901 printer


Touch the Ink Levels on the touch panel of your printer, press on More Options > Replace Printhead > Open the cover > release the latch > Pull the printhead.

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How to change the default printing to Quick Print and black and White on Lexmark Pinnacle Pro 901,


On your computer, click on Start > Printers and Faxes > Right Click on the Lexmark icon > Properties > Advanced > Printing Defaults > Click on Print using black ink only > OK.

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Lexmark pinnacle pro 901 " there


Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality. We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.


However, if your device is displaying a 'printhead error' on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275 or point your browser to http://bit.ly/lFKDzs for online technical assistance.


Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.


Your satisfaction with your Lexmark devices is our primary concern, and we are confident and committed to quickly correcting these issues.

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1 Answer

Using Lex. 4'x6" paper, my 901 is not


To properly lay the 4 X 6 in paper in the tray, please follow the steps below:
  • Pull tray completely out of the printer.
  • Move the paper guides to the sides of tray.
printmastert_67.jpg
  • Use the photo paper outline on the bottom of the tray to help you position your paper.
printmastert_68.jpg
  • Load your paper.
  • Adjust the paper guides to rest gently against the left, right, and bottom edges of the photo paper.
printmastert_70.jpg
  • Insert the tray.
Make sure the correct print setting is configured before printing your file. With your file open, click File > Print > Properties > From the Paper Size list of the Print Setup tab, select 4 X 6 in. Click OK to save the setting. Click OK again to print your file.

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My Lexmark C510 keeps popping up with a Paper Jam 241 error in Tray 1. There is no paper jam. I open the printer door take the tray out, put it back in and shut the door. How can I fix this problem? I...


I have a Lexmark C510 colour printer: Manufacture date June 2005.
I had been getting the "Paper Jam 241 error in Tray 1" message for some time. Sometimes it would print just fine but in the past several months, it's been bad. I'd pull the tray out (notice roller marks on the top sheet that was only partially fed), reinserted the sheet properly into the tray and try again and again. The techy at Lexmark mentioned that I could purchase a new rubber roller that feeds the sheet but that I might first wipe down the roller myself as they get worn and old. I first wiped it down with a damp cloth to clean it then thought to try reconditioning it with leather conditioner we'd purchased for our couch (I'm sure Amourall would work just as well). Voila, the old, dry roller was picking up paper again. Just open the rear door and that grey roller (it's black again when you recondition it) is at the bottom. Hope that helps.

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