Question about SanDisk Sansa e250 MP3 Player

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Computer doesn't recognize Sansa

I plug my Sans into the USB port and it does not show up on the drive. It just stopped working recently. I have Windows XP.

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  • Shelley Hunter
    Shelley Hunter Sep 09, 2008

    Thanks for your advice. I have successfully fixed it by going on another website. First, I deleted a cache file c:windows/inf/infcache1. Second, I changed the USB mode to MSC. Third, I downloaded the firmware update from Sansa. Bingo!! It's now working.

  • Anonymous Sep 09, 2008

    ggfdd

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Sep 08, 2008

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Posted on Jan 02, 2017

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When plugged in it will not charge or come on


try it everywhere you see a usb plug aroung that you can

Jun 12, 2010 | SanDisk Sansa Clip MP3 Player

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My computer does not recognize my sansa clip


font.f1 {font: 12.0px Times} Hello and thanks for contacting FixYa Technical Support.

Anytime there is an issue where your Sansa clip is not recognized by your computer, run the firmware update for your version of Operating system (Windows, Mac or Linux)

Firmware is software for the hardware itself, so if there is a case, where the hardware connecting via a USB port like your Sansa clip is not recognizing, going to the manufacturer's website and updating the firmware for their specific product you purchased, is a step in the right direction.

For your benefit, I have provided the link to the Sansa Support page, where you can download and install the most current firmware update for your Sansa Clip.
Download Sansa Firmware Updater

Also, for regular operation of your Sansa clip, make sure you are following these steps for use of this device:
---------------------------------------------------------------------------------------------------------
  1. Turn on the Clip
  2. Put the device in Hold (move Hold button until orange is showing)
  3. Press and hold the Center Button
  4. Plug the mini-USB connector into the device (be sure the USB is plugged into the computer)
  5. Wait for the Clip drive to mount
  6. Follow instructions below and drag files to the Clip drive
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Let me know if this helps.

Regards,

-Mactechtrainer

Apr 28, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Computer does not recognize MP3 after reinstall


When you connect your mp3 player to your PC, it will appear in "My Computer" as a removable drive. If it does not, the USB port may be the problem. Plug a different device into this port to make sure it is working. If it is not, make sure you have all the drivers for your computer inastalled. Also try a different USB cable.

Nov 13, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Sansa view is no longer recognized when plugged into USB port


Solutions are in order of increasing probability of data loss AND device recovery.
Screen messages are loose approximations

A Soft Reset
1. Hold Power switch up for 5 seconds.
2. Screen displays "Goodbye".
3. Restart

B. Hard Reset
1. Hold Power Switch for 30 seconds
2. Restart

C. Recovery Mode
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold Home button
4. Connect USB cable to device
5. Screen displays "USB" in small type and "16 MB Format" shows up in My Computer
6. Copy firmware files to "16 MB Format" drive letter
7. Disconnect USB cable
8. Screen displays "Firmware update"
9. Restart device

C. Force Format (This one wipes the data partition. Make sure all needed music/pictures/video exist elsewhere)

1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device
5. Screen displays "Format and lose data"
6. Press right/East on Scroll Wheel to confirm
7. Screen displays "Formatting"
8. Restart device

D. Manufacturing Mode (included for completeness only)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device
5. Windows detects a new hardware device
6. ???
7. ???
8. ???

Sep 07, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Usb is not recognizing sansa


try going to "my computer" on your desktop and it should show an unkown device thats plugged into one of your drives

Aug 01, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

My 8 gb sansa


Does the charging sign show up? It could be a bad cable. Also make sure you have the right software You can get it here at: http://www.sandisk.com/sansa
Go to Support\product support\sansa view\ thenlook in the right column

Try it with different usb ports as well.
Go to Device Manager and look for "?'s" or "!'s"

Sep 11, 2008 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Computer doesn't recognize MP3 player -


I think I have a solution. First you turn on the MP3 Player and then go to the menu. Go down to settings. Then, go to USB. Go down to "MSC" and hit the middle button. It should take you back to the settings menu. That means you successfully changed that setting. Now plug the MP3 Player back into the computer and open up "My Computer." It should show up. I hope this helps!

Jul 24, 2008 | SanDisk Sansa m240 MP3 Player

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Sansa e260 mp3 player


my e260 sansa mp3 player dont recognized by computer what to do

May 06, 2008 | SanDisk Sansa e260 MP3 Player

24 Answers

Sansa e260 says connected but device not recognized


I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Dec 27, 2006 | SanDisk Sansa e260 MP3 Player

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