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Re: My computer doesn't recognize Sansa
What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windowsmedia player to 11 even though you have done that already..and try to reconnect your device..make sure you have it on the back of your computer...
Should you have any questions..let me know.. P.S.Please rate accordingly... Thank You Computerrep
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When you connect your mp3 player to your PC, it will appear in "My Computer" as a removable drive. If it does not, the USB port may be the problem. Plug a different device into this port to make sure it is working. If it is not, make sure you have all the drivers for your computer inastalled. Also try a different USB cable.
Solutions are in order of increasing probability of data loss AND device recovery. Screen messages are loose approximations
A Soft Reset 1. Hold Power switch up for 5 seconds. 2. Screen displays "Goodbye". 3. Restart
B. Hard Reset 1. Hold Power Switch for 30 seconds 2. Restart
C. Recovery Mode 1. Hold Power Switch for 5 seconds to switch device Off 2. Move switch to Hold 3. Press and hold Home button 4. Connect USB cable to device 5. Screen displays "USB" in small type and "16 MB Format" shows up in My Computer 6. Copy firmware files to "16 MB Format" drive letter 7. Disconnect USB cable 8. Screen displays "Firmware update" 9. Restart device
C. Force Format (This one wipes the data partition. Make sure all needed music/pictures/video exist elsewhere)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device 5. Screen displays "Format and lose data" 6. Press right/East on Scroll Wheel to confirm 7. Screen displays "Formatting" 8. Restart device
D. Manufacturing Mode (included for completeness only) 1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device 5. Windows detects a new hardware device 6. ??? 7. ??? 8. ???
Try plugging your device to the USB port in the back of the computer. On older computers, the front USB ports are USB1 while the ones in the back are USB2, and I've seen it happen when some devices would go completely unnoticed if they were plugged into USB1.
If that doesn't help, try plugging it into a different computer. If that computer also doesn't recognize it, the problem may lie in the device.
Does the charging sign show up? It could be a bad cable. Also make sure you have the right software You can get it here at: http://www.sandisk.com/sansa Go to Support\product support\sansa view\ thenlook in the right column
Try it with different usb ports as well. Go to Device Manager and look for "?'s" or "!'s"
I think I have a solution. First you turn on the MP3 Player and then go to the menu. Go down to settings. Then, go to USB. Go down to "MSC" and hit the middle button. It should take you back to the settings menu. That means you successfully changed that setting. Now plug the MP3 Player back into the computer and open up "My Computer." It should show up. I hope this helps!
-Turn it OFF -Put it in the HOLD position -HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in. At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM - In the upper right hand search bar, type in MTP PORTING KIT I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP. GOOD LUCK