Question about NorStar M7324 Telephone

5 Answers

Please tell me how to hear and change (if necessary) the automated attendant on Norstar M7324.

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  • kkirkpatr168 May 24, 2011

    This was not a solution. I need to know how to get to the Automated Attendant on my M7324.

  • kkirkpatr168 May 24, 2011

    NO! I NEED to know HOW to get to the Automated Attendant on the M7324. I know it can be changed because someone who is no longer with us changed it.

  • kkirkpatr168 May 25, 2011

    How do I get to the outgoing message on the Auto Attendant? I need to be able to listen to it and change if necessary.

  • kkirkpatr168 May 25, 2011

    I need to be able to listen to and change the main auto attendant message (the first thing an outside caller hears when the receptionist is not available).

  • kkirkpatr168 May 26, 2011

    All of the previous solutions do not answer my question. How do I get to the message that callers hear when they call and the receptionist does not answer.

  • kkirkpatr168 May 26, 2011

    My question is:

    How do I get to the main level message (the one callers hear when the receptionist does not answer the phone)? This message is the one that tells them to press 1 for worship times and 2 for a directory, etc. HOW DO I GET TO THIS MESSAGE?

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5 Answers

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Most phones have a way of programming the answering function. Refer to your manual for specifics...especially read any instructions about "custom answering message", or something similar to that. I tried to find an online manual to get the specifics, but failed to find one.
Good luck and hope this helps.

Posted on May 29, 2011

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This guide should help you

Posted on May 26, 2011

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First, be sure that you do the following solutions from the admin main handset!!

To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

Also, you can try another solution...


I found using FEATURE **266344 (password 23646) to work.



One more solution that will bring you into the admin area of the unit:


1. Press the Rls button then ** FEATURE 266344 (CONFIG)
2. Password is 23646 (ADMIN) The display reads Terminals & Sets
3. Press SHOW ans enter the Extension for which you want to enter a name.
4. Press SHOW, again
5. Press the NEXT key until the display reads NAMES at the top left corner.
6. The bottom right corner reads CHANGE, press the far right soft key.
7. To move from one letter to the next use the far right and far left soft keys or the # key.
8. When you are finished Press next.
9. Press the HEADING key to get back to TERMINALS & SETS and start again!

Navigation Keys: Line 1 = HEADING Speed Dial = SHOW
Line 2 = BACK Last No. = NEXT

This can only be done from the main handset and only one at a time. The Soft Keys are the three small buttons right bellow the screen.



Good luck!!

EJ Kudelka

Posted on May 24, 2011

  • EJ Kudelka
    EJ Kudelka May 25, 2011

    Here is more info from the manual, hope this helps you:


    Voicemail Features Norstar Common



    To Check Your Voicemail:

    1. Press the Check Voicemail key or press the Feature button, then 981

    2. Enter your password

    3. From here you can listen to messages, change your greeting, change your password, etc.




    To Leave a Message for Someone in Your Office:

    1. Press the Leave Message key or Feature 980

    2. Enter the mailbox number (extension number. of the person you want to leave a message for

    3. The display will show the name of the mailbox owner, press OK

    4. Leave message




    To Access Your Voicemail box from Another Phone:

    1. Press the Check Voicemail key or press the Feature button, then 981

    2. Press the OTHER softkey

    3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign

    4. Press the OK softkey




    To Access Your Mailbox from Outside of the Office:

    1. Call the main office number or your DID (if applicable.

    2. If the call is answered by a receptionist, have them transfer you to your voicemail box

    3. If the call is answered by the company greeting, or your personal greeting, Enter: * *

    4. At the prompt, enter your mailbox #(extension #. and password all together




    To Transfer Someone to a Voicemail Box:

    1. Press the Transfer to Voicemail key or press the Feature button, then 986

    2. Enter the mailbox # (extension#.

    3. The display will show: Call Transferred




    To Change Your Personal Greeting:

    1. Press the Check Voicemail key or press the Feature button, then 981

    2. Enter your password

    3. Press the ADMIN softkey

    4. Press the GREET softkey

    5. Press the REC softkey

    6. Press the PRIME softkey

    7. Press the YES softkey

    8. At the tone, record your new greeting, press the OK softkey
    to end your recording and then the OK softkey again to accept the new
    recording




    To Record Your Alternate Greeting (Used when on vacation or out of the office.:

    1. Press the Check Voicemail key or press the Feature button, then 981

    2. Enter your password

    3. Press the ADMIN softkey

    4. Press the GREET softkey

    5. Pres the REC softkey

    6. Press the ALT softkey

    7. Press the YES softkey

    8. At the tone, record your new greeting, press the OK softkey to
    end your recording, then the OK softkey again to accept the new
    recording.

    9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey

    10. Press the ChOOSE softkey

    11. Press ALT softkey

    12. Display will show: "Accept msgs: Y", Press the OK softkey to
    have your voicemail box accept messages while your Alternate Greeting is
    turned on, or press the CHNG softkey to change the "Y" to an "N" if you
    do not want your voicemail box to accept messages.

    13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting







    Norstar Voicemail Administrative Programming


    Programming must be done from any M7310, T7316, or M7324 model phone set.



    To Log Into System Administration:

    1. Enter Feature 983

    2. The display will show "LOG", enter your login password



    a. If your company extensions are 2 digits long enter "120000"

    b. If your company extensions are 3 digits long enter "1020000"

    c. If your company extensions are 4 digits long enter "10020000"



    3. Press the softkey under "OK"



    To Create a New Mailbox:

    1. Log into system administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "ADD"

    4. Enter the mailbox number (extension. you want to add

    5. Mailbox type: Subscriber and then select "OK"

    6. Extension: Usually the same as the mailbox number

    7. Service Class: Enter 1

    8. Name: Enter the name using the dial pad. Enter last name
    first, press "# #" to enter a comma, and then enter the first name. When
    spelling the name, press # to move to the next character

    9. Directory: Y (Yes.

    10. Message Waiting: Y (Yes.

    11. Out dial: Pool, enter 1 and then OK

    12. Accept: 1, select OK




    To Delete a Mailbox:

    1. Log into the system administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "DEL"

    4. Enter the mailbox number (extension. you want to delete

    5. Select the softkey under "Delete"




    To Reset a Mailbox Password:

    1. Log into system administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "Chng"

    4. Enter the mailbox number you want to reset the password for

    5. The display shows "Reset Password"

    6. Select the softkey under "RESET"

    7. Press the release key

    *The new password will be "0000", the system will ask the user
    to change this the first time they log into their mailbox using this
    password.




    To Change the Name on a Mailbox:

    1. Log into system administration

    2. Select the softkey under "MBOX"

    3. Select the softkey under "Chng"

    4. Enter the mailbox number (extension. you want to change the name on

    5. The display shows "Reset Password"

    6. Select the softkey under "Next", keep hitting "Next" until the display shows the name

    7. Select the softkey under "Chng" to enter a new name

    8. Enter the name using the dial pad. Enter last name first,
    press "# #" to enter a comma and then enter the first name. When
    spelling the name, press "#" to move to the next character

    9. Select the softkey under "Next" to save the change

    10. Hit the release button




    To Change the "Recorded" Name for the Company Directory:

    1. Have the Voicemail User log into their mailbox, after putting in
    their password, press the button under "Admin" (or press the number 8
    key., and then press the number 1 key.

    2. You will hear the old recorded name and then the system will
    "beep", prompting you to record a new name (name only here, not
    greeting..

    3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording


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Hi,
Welcome to Fixya. Provided the link about the functions of Norstar M7324 that can be helpful to answer your need.
Norstar M7324 Manual
Thanks for using Fixya

Posted on May 24, 2011

  • Rofel Lantican
    Rofel Lantican May 24, 2011

    As indicated on the manual that's only the function of the device. Thanks

  • Rofel Lantican
    Rofel Lantican May 24, 2011

    Auto Attendant


    Answer Lines

    1 - Feature 983
    2 - Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
    3 - Press AA
    4 - Press LINES
    5 - Line number: Dial line number (001-xxx).
    6 - Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No.
    7 - If line has been changed to Ans:AA, press * then press TABLE.
    8 - If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.)
    9 - Rings:0 - Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
    10 - Repeat for each line to be programmed.

    Notes For Night Service Mode Auto Attendant Answering
    If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.



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To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting

Posted on May 26, 2011

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***************************************************************************************************
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2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
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5 – Line number: Dial line number (001-xxx).
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10 – Repeat for each line to be programmed.

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