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Dolphin starts and stops moving during cycle - Dolphin Maytronics Advantage

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  • Dolphin Master
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Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit.

The motor unit is the most likely problem; the motor(s) inside it is probably failing. When the drive motor and/or impeller motor move you can assume the power supply and cable/electric connections are ok.

Whether the unit is in or out of warranty you can either send it to a service center (which we are one) or try to repair it yourself however it is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. You should also be aware that there are no parts available for inside the motor unit. If anything inside is damaged a whole new assembly is required. The motor unit for that cleaner is about $400 and when installed by a non-service center does not come with a warranty so you are better off sending it in for a complete diagnosis and estimate.


For information about the repair and sending it to a center you can contact Dolphin direct at www.maytronicsus.com or our site at www.arrowpools.net.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

Posted on May 27, 2011

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6ya6ya
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Posted on Jan 02, 2017

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Maytag Performa pav2300aww stops and starts


If it's stopping during a wash cycle, suspect the heater elemant not heating up and moving the controller on. See if it runs fine during a spin/drain cycle. If it is very slow on all programs, try the noise filter capacitor before condemning the controller.

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Your Dolphin pool cleaner wont start up...


A common problem, especially with 'newer' Maytronics Dolphin brand pool cleaners is that you put the unit in the pool, or even try to turn it on after a cleaning cycle while it is still in the pool, and to that point it has worked fine. You turn the power supply on and nothing happens. You turn it off and back on and still nothing. You leave it, even over night, same thing. What do you do?

While I cannot tell you why it does this (we have a theory but can not confirm it) what usually works is to follow these steps...

1) Unplug everything. Unplug the power supply from the outlet and the Dolphin from the power supply.

2) Let the whole thing sit a couple of minutes (we want to allow any capacitors to discharge).

3) Be sure the Dolphin is out of the water and sitting upside-down on a level surface (Tracks pointing skyward).

4) Reconnect the Dolphin to the power supply and the power supply to the outlet.

5) With the Dolphin still out of the water, perform a self-test. Simply turn on the Dolphin. Within about 15 seconds it should begin to move. The tracks will spin in both directions with and without the impeller motor running at the same time. It is not unusual for the tracks to rotate at different speeds during this test. The test will last for 30 - 45 seconds or so. If it goes on indefinitely, turn it off and contact us for further direction.

6) Assuming the unit has now worked to this point, you should be able to put it back in the water and it will return to normal operation from this point on.

If it still won't run; it runs a few moments and quits the self-test; or runs continuously, contact us thru the Dolphin service form along the bottom of our home page at www.arrowpools.net.

84b5232.jpg

on Dec 16, 2009 | Dolphin Maytronics Diagnostic Robot...

1 Answer

On starting, tracks roll one way for a few seconds, then reverse for a few seconds then stops with no further movement. Pump impeller does not move during this time. Impeller can be rotated by hand. No...


Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem.

It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

Dec 14, 2010 | Dolphin Maytronics Diagnostic Robot...

1 Answer

Aquabot Dolphin pool cleaner... stalls in pool ..have to shut off electriicity for a few minutes and it will start again...does this many times during cleaning cycle.


Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem.

It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

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Dolphin pool cleaner stops working after a 15 to 30 minutes. Even though the cycle time is set to 8 hours. How can I fix ?


It sounds like you might have a problem with the impeller or drive shaft, which are both common problems with these pool cleaners. Clean around your impeller and your wheels, axles, etc. If these do not cure your problem, it is probably an issue with your electrical system.

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Dolphin pool cleaner cleaning cycle


The motor pack is failing and will need to be serviced which is not a do-it-yourself sort of project. Of course that may not stop you from trying but you will find that parts are not available inside the motor pack and that replacing it, if necessary, is best done in a service center to maintain new motor warranty. For price estimates on a replacement or to browse a FAQ on dolphins check out our site at www.arrowpools.net or you can contact the manufactrure's US rep at www.maytronicsus.com.

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Hello xthus, I suggest first call Jobri LLC at 800-432-2225 ask for Michelle of quality control. If she can't replace the unit ask for any or all technical information. With this info repair is possible with my guidance. Let me know of the outcome. Good Luck!

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