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If you can receive but not send, maybe the number you are sending to should include some pauses, especially at the end of the number. If you have a good dial-tone when you do "On-Hook" then there is nothing preventing you from sending on the machine end. Has the phone system just gone digital? You may need a filter to translate pulses properly. Can you call your cell-phone using On-Hook dialing? I would say there's nothing wrong with the machine. But you'll get blamed for the communication problem in any case. Try manually dialing using On-Hook dialing (turn your Monitor sound up high) and listen for some kind of message. It's a number or line problem. Did they just start requiring an 8 or 9 to be prefix-dialed to get "out?" Or stop requiring it? Maybe there is a prefix number programmed through the default menus that you don't need anymore.
If you're only having problems sending to some numbers, check the dialing rules for that number if it needs an area code or country code.
There's nothing wrong with your fax or line. You can also try loweing down the maximum send speed for your fax. To do that, on the control panel of your printer, press on Setup > Fax Setup > Dialing and Sending > Max Send Speed.
Dial the number for the fax. You should hear the fax respond on your phone. If the fax doesn't respond call your telephone carrier. Have them test the line. You may have to replace the fax/modem or you could have a noisy line or you may be dialing the wrong number.
NOTE: The following solution applies only when the WorkCentre has the fax feature.
Speed Dial numbers must be set up before creating a Group Dial. If Speed Dial numbers have not been set up, See the Related Items below for additional information.
Press the [Machine Status] button on the Control Panel. 'Machine Setup' will be displayed on the Display Screen.
Press the [Up] or [Down] arrow button until 'Fax Setup' is selected, and then press the [Enter] button.
Press the [Left] or [Right] arrow button until 'Group Dials' is displayed, and then press the [Enter] button.
Press the [Left] or [Right] arrow button until 'New' is displayed, and then press the [Enter] button.
Enter a Group Dial number between 1 and 200 using the numeric keypad, and then press the [Enter] button.
NOTE: If a 'Location No. is Registered' message is displayed, the number has already been stored as a Group Dial. Enter a number that has not been stored, and then press the [Enter] button.
Enter a Speed Dial number to be added to the Group Dial using the numeric keypad, and then press the [Enter] button. The name and fax telephone number stored for the specified Speed Dial number will be displayed.
NOTE: If a 'Not Assigned Enter Again' message is displayed, the number has not been stored as a Speed Dial number. Enter a number that has been stored, and then press the [Enter] button.
Press the [Enter] button. The Speed Dial number will be added to the Group Dial.
Repeat steps 6 and 7 to add additional Speed Dial numbers to the Group Dial.
After all required Speed Dial numbers have been added to the Group Dial, press the [Menu / Exit] button.
If required, enter a name for the Group Dial using the corresponding buttons on the numeric keypad, and then press the [Enter] button. If a name is not required, press the [Enter] button.
Press the [Stop] button to return to the Standby mode.
First disconnect the fax from the phone line. take regualar phone and plug into the wall outlet. dial thefax number. and listen for the the fax tone.
if the line is good. connected the fax and do the follwoing:
Manual Fax mode:
Press the fax icon (should turn green)
Load the document on the scanner glass.
Dial the fax number
press Mono Start.
Try dialing the number by hand on a regular telephone. If the other end picks up the phone and beeps at you something is wrong with the number saved in the fax machine. If hand dialing the number does not get you connected to something that beeps at you, there is something wrong at the other end.
You should get the Number of the Companies Fax Number and complain to your Telephone Provider, that your constantly receiving fax messages from a Company that's obviously dialing the wrong number. The fact that they're not getting any replies from you surely should lead them to realize that they are dialing a wrong number. Then perhaps the Telecoms Company can put a Block on the Number from calling you again.
Can you send faxes to a local number? If you can the problem is likely to be that there is no long distance carrier set up for your new VOIP service. You could also try using a regular telephone connected to the same jack as the fax uses to try dialing a long distance number, this may give you a hint as to what's wrong. You should also contact Comcast tech support about this problem, the VOIP box may not be properly configured for long distance service.