Question about HP Photosmart 3310 All-In-One InkJet Printer

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HP 3310. My hinges are broken - HP Photosmart 3310 All-In-One InkJet Printer

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  • pajob123 Aug 15, 2008

    When I raised the compartment to change ink cartridges I broke the hinges. How can I fix this ?
    HP 3310 AIO Photosmart Printer

  • fmoo May 15, 2009

    My hinges also broke ink cartidge door stuck open. HP rep online chat never was able to understand problem.





    SOLUTION: open up printer using torx T10 bit. It is pretty tricky take off right side panel. Disconnect all cords, remove paper jam clean out panel in rear. Remove two silver colored screws behind this panel. Remove two black screws on rear of printer next to the hinges. This will allow the middle panel to swing down and be gently lifted back and away from the printer. You need to release the tab on the side panel underneath the open ink cartridge door. Use a putty knife or some other stiff thin metal object lift it gently and it will free the side panel. Disconnect the multi wire connector at rear of printer, then disconnect the three multconnector ribbons noting where they connect. You will replace them in the opposite order. The entire scanner can now be removed (also a little tricky). With the ink cartidge door open (I assume you can't close it yet), push the outermst piece or end of the hinges uptowards the scanner deck (This is hard - the part is stiff) while this tab is pushed in slide the scanner up off of the hinge. TIP: Stand the whole printer on its left side (the printer is now perpindicular to your work area) this will take the weight off of the hinges.

    Now with the jammed hinges uncovered, you will find a screw under the front side of the lid hinge. The hinge is slotted so you can reach through it with your Torx bit. Remove the hinge (it now just lifts out) Pull the hinge pin out and take out the black piece of plastic. Do this for both hinges. Just get rid of the worn out plastic piece (it hardly looks worn, and you might as well take the springs out too. Put the hinge together without the spring and the plastic part.

    Now reassemble the whole thing. Your printer should work fine, but you will need to prop the thing open to change cartridges in the future.

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Posted by fmoo on May 15, 2009 My hinges also broke ink cartidge door stuck open. HP rep online chat never was able to understand problem.


SOLUTION: open up printer using torx T10 bit. It is pretty tricky take off right side panel. Disconnect all cords, remove paper jam clean out panel in rear. Remove two silver colored screws behind this panel. Remove two black screws on rear of printer next to the hinges. This will allow the middle panel to swing down and be gently lifted back and away from the printer. You need to release the tab on the side panel underneath the open ink cartridge door. Use a putty knife or some other stiff thin metal object lift it gently and it will free the side panel. Disconnect the multi wire connector at rear of printer, then disconnect the three multconnector ribbons noting where they connect. You will replace them in the opposite order. The entire scanner can now be removed (also a little tricky). With the ink cartidge door open (I assume you can't close it yet), push the outermst piece or end of the hinges uptowards the scanner deck (This is hard - the part is stiff) while this tab is pushed in slide the scanner up off of the hinge. TIP: Stand the whole printer on its left side (the printer is now perpindicular to your work area) this will take the weight off of the hinges.
Now with the jammed hinges uncovered, you will find a screw under the front side of the lid hinge. The hinge is slotted so you can reach through it with your Torx bit. Remove the hinge (it now just lifts out) Pull the hinge pin out and take out the black piece of plastic. Do this for both hinges. Just get rid of the worn out plastic piece (it hardly looks worn, and you might as well take the springs out too. Put the hinge together without the spring and the plastic part.
Now reassemble the whole thing. Your printer should work fine, but you will need to prop the thing open to change cartridges in the future.

Posted on May 15, 2009

  • Peter Nause
    Peter Nause Sep 13, 2016

    Thanks so much for this GREAT advice - I have a HP 3310 All-In-One that I purchased way back in 2005 in which the hinges got stuck open when servicing the print cartridges. I use the unit mostly as a scanner & it performs fine - I hated that I should have to trash it because of the 'simple' physical malfunction of the 2 hinges. I followed the process described above, got inside the thing, removed the heavy duty springs from inside the hinge casings, reassembled the parts, managed to get the 3 "multconnect" ribbons back into their slots, panels on and everything fired up just fine - back in business! A small victory but very satisfying nonetheless - very grateful!
    Peter / Madison Wisconsin

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Simple fix ! IF your cables have come out because the hinges broke, then cut out using a scriber or a box cutter an L shape section of plastic about 50 x 30mm next to the rear left hand hinge to expose the connectors inside. This will allow you to reconnect then later using some pointy nose plyers. OR you could take the whole thing to bits for this... Next, use a 4mm drill and looking at the rear of the unit. Drill * 2 holes [*' '*] near the top of the grey plastic section that covers the spring housings and about 10mm down from the top and 22mm wide spacing. Okay, that's about 135mm up from the bottom of the printer. Do the same for the other side. Get some 1.8 mm wire or similar and bend it into an L shape, 8mm x about 50mm long, make 4 pieces. Poke the 8m bend in one of the holes and slide it between and around the black spring housing and curl it around so that the hook goes into the hole where the hinge pin use to be. The whole principle is to pull the hinge down and back a bit using the wire hooks. Do all 4 the same. Using plyers again, bend the wires that stick out of the back of the printer at 90 degrees to each other [__] and cut them short so that the ends overlap each other. I use a dop of superglue to fix this into position but other than that, connect the cables up and a dop of glue for the piece you cut out earlier... back in again. That's be careful to open the lid to change ink, mabe prop it up using a biro or similar.. 11-7-2013 Rgs Michael L

Posted on Jul 11, 2013

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Before going to the extremes of taking the printer apart. Spray a small amount of WD40 or silicone along the horizontal joint on the hinge that is just above the star bolt that is situated directly in front of the hinge. allow this to penetrate then work the lid slowly up and down, at first it will creak a little but eventually it will reduce the friction between the spring loaded wedge in the bottom part of the hinge and the camb the forms the bottom part of the top hinge.

Posted on Jan 12, 2010

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SOURCE: HP PHOTOSMART 3310

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Posted on Feb 10, 2009

FixinFax
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SOURCE: Please what is the part number for the left hinge

C9143-60101 ADF
C9124-60117 Flatbed lid


Not available as a part. You will have to buy the entire assembly.

Posted on Apr 12, 2010

6ya6ya
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Posted on Jan 02, 2017

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