Hi. Okay, so there's a couple of issues I'm dealing with. The first is that the DVD/CD drive door will only open right when the power is turned on. Any other time during usage and it is sealed shut and unresponsive. Although it accepts a CD and brings up the menu asking what I want to do with the CD, it will never perform the action. Further, when I insert a DVD, it will take two or three tries of powering on and off the computer to get it to play. Obviously the DVD drive is reading what is put in, but it is being extremely recalcitrant. Any ideas?
Wouldn't hurt to clean the lens with a Q-tip and some rubbing alcohol. Sounds like a drive problem that not much will help aside from replacing the drive. They don't normally unseat themselves from the mainboard. Some however get cracks in the ribbon cables and work intermittently.
You can manually eject by going to My Computer and right clicking on the drive as well as check the properties are set to autoplay if that's what you like.
If you choose Explore you should be able to browse the contents.
If it says there is no disc in the drive or appears and disappears from the lineup it's messed up.
PS- You can use a bent paperclip and poke it in the emergency eject hole next to the button if all else fails. At least you don't have to keep restarting. Also make sure you discs are clean.
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I chatted with a Gateway rep - he said that although it sure looks like a drive door, there is no optical drive (CD or DVD) in the MS2370 model. But, no problem, he continued - just use a USB driven external optical CD or DVD. Luckily we have an external drive, guess that's what any other people who looked at this model (saw in Target) and assumed what looked like a drive was a drive door. Guess they just had the basic case with an opening for a drive they simply covered over to leave us all frustrated at trying to open it.
Uhhhh. ummmmm... uhh. i'm assuming (from the broken english sentence with no info) that you mean the CD/DVD drive door. There is a little hole on that drive ((on the front part)) that a paperclip fits prefect. Put that in there and push hard. It will force the CD door open enuff for you to pull it open so you can take out or put in another CD/DVD. If that continues, buy a new CD palyer from Amazon or Ebay. they are very inexpensive, and those Cd/DVD drives do go out as one of the first things so its no big deal. Hope this helped you.
If there is a small hole on the panel of your dvd drive push a straightened paper clip inside until you feel it press down this will open up the drive. If your computer came with a motherboard disk the drivers could be on it Click start control panel administrative tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver You might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard WARNING: Before you start troubleshooting remember that you are dealing with electricity that can KILL. http://www.kitchentablecomputers.com/static.php - rules Only work inside the computer case when the power has been switched off and disconnected. Never open the power source. Hope this helps.
little pricey but im sure you can find a better deal if you look around also check out http://www.newegg.com under the computers catigory they might have a good deal on one for ya just make sure you get the right one for your model
This problem may be a bad cd/dvd drive. When the computer boots up, go into the BIOS setup. Check to see if the computer recognizes the drive, and make sure it is not disabled. Next, check in the "device manager" to see if there are any yellow question marks or red X's. This might indicate a driver problem, or a misconfigured drive. If these steps fail to resolve your problem, replacing the drive would be your next step. This is a fairly easy task, and worth the time to research the steps for your particular model.