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Gateway laptop CD/DVD drive issues

Hi. Okay, so there's a couple of issues I'm dealing with. The first is that the DVD/CD drive door will only open right when the power is turned on. Any other time during usage and it is sealed shut and unresponsive. Although it accepts a CD and brings up the menu asking what I want to do with the CD, it will never perform the action. Further, when I insert a DVD, it will take two or three tries of powering on and off the computer to get it to play. Obviously the DVD drive is reading what is put in, but it is being extremely recalcitrant. Any ideas?

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Wouldn't hurt to clean the lens with a Q-tip and some rubbing alcohol. Sounds like a drive problem that not much will help aside from replacing the drive. They don't normally unseat themselves from the mainboard. Some however get cracks in the ribbon cables and work intermittently.

You can manually eject by going to My Computer and right clicking on the drive as well as check the properties are set to autoplay if that's what you like.

If you choose Explore you should be able to browse the contents.

If it says there is no disc in the drive or appears and disappears from the lineup it's messed up.

PS- You can use a bent paperclip and poke it in the emergency eject hole next to the button if all else fails. At least you don't have to keep restarting. Also make sure you discs are clean.

CR

Posted on Aug 15, 2008

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Uhhhh. ummmmm... uhh. i'm assuming (from the broken english sentence with no info) that you mean the CD/DVD drive door. There is a little hole on that drive ((on the front part)) that a paperclip fits prefect. Put that in there and push hard. It will force the CD door open enuff for you to pull it open so you can take out or put in another CD/DVD. If that continues, buy a new CD palyer from Amazon or Ebay. they are very inexpensive, and those Cd/DVD drives do go out as one of the first things so its no big deal. Hope this helped you.

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you shouldnt need to disassemble the whole laptop more than likely there will be a couple of screws holding it in on my laptop it had a small cd looking symbol etched into the plastic next to the screw i unscrewed that one and my dvd drive pulled right out
heres a link for a new dvd drive
http://product.pelltechnology.com/Gateway_7510GX_Notebook_DVD_RW_Combo_Drive.asp

little pricey but im sure you can find a better deal if you look around also check out http://www.newegg.com under the computers catigory they might have a good deal on one for ya just make sure you get the right one for your model

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Not unless you know A LOT about electronics. It's best to just remove the drive and buy a replacement on ebay.

You can either search for M505 drive

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Best of luck!

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Sounds like a failed optical drive as it was requiring more power to operate normal. Will it even open if you try the software method (right-click on the drive in My Computer and select Eject)? You could also try manually ejecting the tray if there is a manual eject hole you can insert a straightened paperclip into. You will most likely need to replace the optical drive.

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Your cd/dvd drive is most likely failed. Possible controller problem but most likely dvd drive. Replacement is fairly straight forward but replacement may be a bit costly. I would search for sources for used / refurbished drives; contact me if I can assist you further.

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Depends - what gateway? the one you listed under?? Because the model you posted with already came with a DVD drive.

Reply with the model of your machine and i can probably find you help. Gateway usually has instructions on their site.

The instructions for the M305CRV are here.

That model can use pretty much any standard laptop CD if you dont mind the face not matching get a generic drive like the Sony CRX880a at
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