Greetings: I entered my fax/phone problem on 08-13-08, as yet I have not seen a reply, maybe it has been answered and I am looking in the wrong place, if this is happening I apologize. So lets move on and see what occurs. Hope to hear soon. Frosty. firstname.lastname@example.org
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the all-in-one product is sharing a phone line with voice calls, some
calls are interrupted by fax tones. Follow the steps below to solve the
problem.Step one: Check the Rings to Answer setting
Auto Answer is enabled, the HP fax product will answer the phone line
when the number of rings reaches the number of rings specified in the
Rings-to-Answer setting. When voice calls will be received on the same
phone line as faxes, set to rings-to-answer to 6.
you do not want the fax to answer automatically, either turn off Auto
Answer from the front panel and receive faxes manually (this may result
in lost faxes) or subscribe to a distinctive ring service from the phone
company (if available).
Refer to the Answering faxes manually
section below to learn how to answer faxes manually or refer to the Using distinctive ringing
section below for more information about using distinctive ringing.
The Rings-to-answer setting for the HP
Officejet 500 and 600 series products can only be checked or set using
the all-in-one software on the computer.
Rings-to-answer setting for the HP Officejet 500 and 600 series
products can only be checked or set using the all-in-one software on the
Follow the steps below to check or change the setting for all models except the HP Officejet 500 and 600 series:
Depending on the model, press either Menu
, or Fax Setup
repeatedly until Basic Fax Setup
appears in the display.
Press the right arrow button repeatedly until Rings to Answer
is displayed, and then press Enter
The number of rings before the HP fax product answers will be displayed.
The setting is correct if it is 6. Press Cancel
or Stop (Stop Fax)
to exit the menu.
If the number is not 6, press the right arrow button until 6
appears in the display and then press Enter
Was the fax plugged into another telephone line? Maybe a power surge?
My solution would be to reconfigure the fax from scratch to learn the ring pattern.
From the Manual:
Step 1-Teach the HP Fax the ring pattern
The HP Fax will learn the ring pattern when you call it from another telephone or fax machine.
1. Be ready to call the fax machine. 2. Press Menu repeatedly until BASIC FAX displays and press OK. 3. Use LEFT ARROW - RIGHT ARROW BUTTONS to scroll through the options until DRPD Mode displays and press OK. Call this fax from another fax machine... Waiting Ring... will display. 4. Call the HP Fax.
DRPD OK will display when the pattern has been learned and the HP Fax will return to Ready mode.
Step 2-Set up distinctive ring (DRPD) answer mode
Once you have activated distinctive ring, it becomes one of the answering modes you can select by pressing the Mode/Contrast button.
Press Mode/Contrast repeatedly until DRPD Mode appears in the display.
• In Ready mode, DRPD appears in the right hand corner of the display. • Now, the HP Fax will manage calls and faxes as if it were set to AUTO mode (AUTO mode on page 28)
TIP: Distinctive ring must be set up again if you reassign your fax number or connect the machine to another telephone line. Once set up again (that is, the fax machine has learned the ring pattern and the answering mode is correctly set), you should test the fax machine by calling the fax number and another number on the same line. The machine should respond appropriately to a call placed to the fax number with fax tones, and to a normal telephone call with the expected ring pattern.
Set rings to answer You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer. TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2. 1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter. Rings to Answer will display. 2. Press Start/Enter. 3. Enter the number of rings you want (2-7) and press Start/Enter. The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming. • The additional ring may occur once for a fax call • The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.
This answer maybe a little late for you but for anyone else tring to print fax stored in memory:
1. Press Menu - Fax Functions will display
2. Press 2 - Print report will display
3. Press Enter - Last Transact will display
4. Press 7 - Reprint Faxes will display printed the pages
5. Press Enter
This will print all faxes in memory. Press Stop when you have printed the pages you need.
You can print fax log (Press 2 after step 3) to see what is in memory
First only plug the line in the LINE socket otherwise it wont receive.
Manual receive will probably be the best as conflict may occur with the answering machine and the fax. You will either not receive faxes or messages. Its a bit of a pain as you will have to be home to receive faxes. eg pick up the handset and press start.
Its the easiest. Unless you want to fiddle with both machines settings to use the fax/telephone mode.
If you have a BT line and use the 1571 answering facility , when you have a message waiting the dialling tone changes from a constant tone to a split tone. This is to let you know that you have one or more messages waiting.
In order to get the dialling tone to revert to the constant tone you have to deal with the waiting messages in accordance with the options provided i.e Save, Listen Again or Delete. BT say the Split Tone is to let subscribers know when they have a message waiting. This should resolve the Fax problem.