Question about PayPal Accounts
First try to contact the seller to resolve the issue, if no response you can file a dispute. The steps below outline this process.
How do I get my money back? If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.
To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.
Here's how to find the seller's contact information:
Filing a dispute
Here's how to file a dispute:
If your dispute is not resolved or escalated to a claim within 20 days it will be closed.
Escalating your dispute to a claim
If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.
Here's how to escalate a dispute to a claim:
1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.
To check the status of your claim, log in to your account and go to the Resolution Center.
To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.
Posted on May 28, 2011
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Posted on Jan 02, 2017
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