Actually u hv not putted ur pblm correctly... paper is jamming in ur machine but fm which tray u r taking paper... n e way ... 1..if paper is comming fm down trays (i.e. 1,2,3,..or4) , try to clean the Pickup rollers of rubber material (at down side to the duplex tray or upside to the each tray) with some water and smooth cloth 2..if paper is comming fm bypass section then ur bypass pickup roller must be cleaned like above, or it must be replaced... ....try this and then also if not solved then place ur question again in detailed..
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Check for some obstruction in the paper path where the paper stops. There can also be paper cuts in some of the sensor arms that may be giving hesitation delys csusing the jams. Jam codes in service mode will also help isolate the problem to a more specific area.
E010 code is main motor lock. Open front cover, Release Transport/Fixing Unit tray. Pull the tray out untill it stops. Try rotating the larger knob to see if Fixing unit will turn...if not, raise the exit/stripper assembly to check for jammed paper. If no paper present and the Unit turns freely, reinsert Transport/Fixing tray into copier. Latch into place. Close front cover. Power on machine.
It is possible that the main motor has failed, but not likely.
Any number of problems.....the most simple is that could the paper size is set incorrectly (either size and/or orientation) so the paper is not where the machine "expoects" it to be -check your tray settings. Otherwise, it could be dirty/worn rollers, blocked, or dirty paper sensors, fuser problem (depending where the paper is. The bottom line is....if you have the tray set correctly, then the solution to the problem will require technical intervention
E010 error code is a main motor lock .
Check for jammed paper in the Fixing unit.
Pull transport/Fixing Unit tray out and rotate large knob on left side to check Fixing unit for obstruction/turnability. Other than this, it could be main motor failure.....