Question about HP PSC 2355 All-In-One InkJet Printer

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I keep getting the message cartridge jam on my hp psc 2355. A paper jam was pulled out of the front so I know this is the cause but how do I fix it please?

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  • our_fam May 24, 2011

    Tried that already - thanks though - A paper jam was removed from the front (the cause) I just don't know how to rectify it. Any ideas?

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  • HP Master
  • 1,591 Answers

It's not saying carTridge jam, it's saying CARRIAGE jam. Something is stuck under the heads.
unplug the power from the unit, and try to manually move the heads off to the left side, checking for paper under the head as you move it over.
Check the head docking area on the right as well.
Plug the unit back in and everything should be fine once everything is cleaned out.

Posted on May 24, 2011

  • Norman Skinner
    Norman Skinner May 24, 2011

    It's possible that during the jam removal that the calibration strip was pulled off - or even worse - broken. In either of these cases, it's usually best to simply replace the unit.
    Without pictures, it's simply not a repair that's easy to direct via phone or chat or messages like this. I did tech support for HP for quite some time, and HP's policy on a broken or dislodged calibration strip under warranty was to replace the printer.
    Check your warranty...if you don't mention the paper jam issue, and the unit is under warranty, they will replace it or send you a voucher for the cost of replacing the unit including local taxes.

  • our_fam May 24, 2011

    No warranty - but thanks for the info.

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265823&cc=nz&lc=en&dlc=en&product=422000&dlc=en&lang=en

"
s.gif
HP PSC 1600 and 2350 Series - Paper Jam or Paper Feed Problems"

When the all-in-one detects a paper jam, the following message appears: Paper jam: Press OK to continue . The computer might display the following message: There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. This document will assist in correcting paper-feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. s.gif Clearing paper jams

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