Question about Dimplex CS3311 Compact Heater
20 years old! I serious doubt that there is an Owners Manual or schematic still in existence, However, if you want to give it a shot call DImplex Customer Support to see if they can help you.
If you live in the UK call 0845 600 5111
If you live in the US call Dimplex Technical Service 888-346-7539
Hope this helps you find what you need.
Posted on May 24, 2011
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Posted on Jan 02, 2017
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You say the heater is 'old', so I assume that it's out of its 2 year warranty? Are you referring to the wall-switch or the switch on the heater itself?
The customer service department will be able to give you guidance on finding the problem and resolving it. If you call 0845 600 5111 and have your series number (top left of the unit) and model (CXL) to hand they will be able to help you.
P.S. Please don't try to take the heater apart or remove it from the wall unless you have experience in working on storage heaters, as the unit is VERY heavy!
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