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HP Photosmart 3310 All-in-One Scanner stopped working

1."Start Scan.....window lights up and shows the scanning icon but it doesn't light up and there is no movement. Nothing shows up on my screen. Help?

Vicki
totallydoyle@comcast.net

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  • Anonymous Mar 14, 2009

    Exactly as described



  • Anonymous Mar 24, 2009

    i have this problem too and it's driving me nuts!

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No scan options
Refer to device documentation to troubleshoot.

Posted on Feb 18, 2009

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Using my F380 all in one, how do I scan to my


Scan an image
You can start a scan from your computer or from the HP All-in-One.
This section explains how to scan from the control panel of the HP All-in-One only.
To use the scan features, the HP All-in-One and computer must be connected and turned on.
The HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) must also be installed and running on your computer prior to scanning.
● On a Windows computer, look for the HP Digital Imaging Monitor icon in the Windows system tray (at the lower right side of the screen, near the time) to verify the software is running.
Note Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software.
● On a Mac, the software is always running.
Tip You can use the HP Photosmart Software (Windows) or HP Photosmart Mac Software (Mac) to scan images, including panorama images. Using this software, you can also edit, print, and even share your scanned images. For more information, see the onscreen Help that came with the HP All-in-One.
To scan to a computer
1. Place your original print side down on the left front corner of the glass.
2. Press Scan.
A preview image of the scan appears on your computer, where you can edit it.
3. Make any edits to the preview image, and then click Accept when you are finished.
To stop scanning ➔ Press Cancel on the control panel.
If this doesn't work for some reason you should also be able to scan using windows camera and scanning wizard, the link will show you how if you have XP, just scroll down past the "how to print" section.
http://www.microsoft.com/windowsxp/using/setup/hwandprograms/printfaxscan.mspx
or this if you have Vista:
If you cannot find the scanner wizard it could be because your version of vista doesn't have it, I'm not 100% but I think it was only packaged with the business version of vista.
If this is the case then you can download a free program called IrfanView from there site: http://www.irfanview.com/
Click the Start icon. Click All Programs .
Click Windows Photo Gallery .
Click File and then click Import From Scanner or Camera .
Click Import .
Click Scan .

If you cannot find the scanner wizard it could be because your version of vista doesn't have it, I'm not 100% but I think it was only packaged with the business version of vista.
If this is the case then you can download a free program called IrfanView from there site: http://www.irfanview.com/
I hope that helps..
Regards
Mike



May 26, 2010 | HP DeskJet F380 All-In-One Printer

1 Answer

I have a Photosmart 3310 that I use with a MacBook Pro. I have scanned before but all of a sudden I can't scan. I have tried restarting, reinstalling software, restarting Photoshop. Help!!!


Don't reinstall Photoshop any more, that's not necessary. Just leave PS alone.
Have you done anything, like upgraded the operating system?
Try a couple of things. We'll start with the easiest.
Try scanning directly from the "Preview" application - this works really well.
Open the application "Preview"
Go to the File menu, and then "Import from Scanner" - hopefully your scanner shows up ...
This is a great way to scan.
If your printer/scanner does not show up when you do this, you will need to (sorry to say) re-install the software for the printer. But you said you already did that!
I'm going to suggest, if you haven't already, to go to hp.com and find your printer and download the package of software for it and reinstall that way - they periodically update the software. HP printers are a bit fussy about this, so reinstalling the "latest" HP software is definitely worth trying.
Hope that helps!

For PA system troubleshooting and general assistance with conference audio, visit rexark.com

Jan 08, 2010 | HP Photosmart 3310 Printer

2 Answers

Can"t get it to scan. not on wireless.HP 4780 photosmart


You are saying that the printer/scanner is directly connected to the computer?

You need to start checking the physical connection. Make sure that you can print to make sure that the printer is being recognized by the computer.

Second, try uninstalling and reinstalling the printer/scanner driver using the CD that came with it. Most of the time, it's the driver that causing the problem.

Hope this helps and have a good day!


Nov 27, 2009 | HP Photosmart C7280 Laser Printer

1 Answer

My scanner is not working on my hp photosmart c4280 it says usb not connectedmy computer works with windows XP


Please try these steps and let me know the result.... I would provide you the next step....

VISTA
1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

XP:
=== Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Nov 26, 2009 | HP PhotoSmart C4280 Laser Printer

1 Answer

It will not scan to pc


Try these steps on the PC:

VISTA
1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

XP:
=== Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Nov 26, 2009 | HP Photosmart C5580 All-In-One InkJet...

1 Answer

How do I scan a document from HP Photosmart?


Follow thes below steps to scan to PC and save it without using HP software.

WIndows XP:

1. === Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.


Windows Vista:

1.Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

Oct 07, 2009 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Cannot use my photosmart 2710 all-in-one with vista


Try to scan using the below steps
1.Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.
I
f you are able to scan in this way, you can perform a level two uninstallation.

Sep 27, 2009 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

Can't scan PLEASE HELP!


SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
  1. Load the slides or negatives in the TMA and place it on the scanner glass.
  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
    • change the dust and scratch removal/sharpness to none
    • change the resolution to 72 dpi
  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
  7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

May 21, 2009 | HP Photosmart 3310 All-In-One InkJet...

1 Answer

HP Printer - Scanning Documents


i had the same problem with vista home premium. vista does not support one touch scanning (pressing the scan button on the printer). to use scanner with vista home os use the paint application and start scanning with the file section. step by step:
start (windows) icon lower left tool bar
programs
accessories
paint
file
from scanner or camera
the hp should start working - note: i sent a short cut to the desk top for the paint program for future use

Dec 06, 2008 | HP Photosmart C3150 Printer

6 Answers

HP 3310 All in One Printer with Scanner


yeppers..go to HP site, add your model number, and download the larger of the two. should do it nicely.

http://www.hp.com


Also...more self help here

Feb 07, 2008 | HP Photosmart 3310 Printer

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