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HP Photosmart 3310 All-in-One Scanner stopped working

1."Start Scan.....window lights up and shows the scanning icon but it doesn't light up and there is no movement. Nothing shows up on my screen. Help?

Vicki
totallydoyle@comcast.net

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  • Anonymous Mar 14, 2009

    Exactly as described



  • Anonymous Mar 24, 2009

    i have this problem too and it's driving me nuts!

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No scan options
Refer to device documentation to troubleshoot.

Posted on Feb 18, 2009

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2 Answers

Scanjet 4600 is stuck halfway through scan


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    More times than not, the scan stops part way through (example attached) and then (after several minutes) displays the messages below:.Missing: scanjet ‎4600

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Feb 05, 2016 | Scanners

1 Answer

I am looking for instructions on this product.


Step 1: Open the scanner lid and remove the Transparent Materials Adapter (TMA).
Step 2: Place your slides or negatives into the appropriate template. Follow the orientation indicated by the icons on the template.
Step 3: Tip: If you are scanning fewer than the maximum number of negatives with the TMA, cover the empty spaces with the provided light shields to avoid letting any extra light in
Step 4: Place the template on the scanner glass, aligning the arrow on the template with the indicated mark on the scanner bed.
Step 5: Close the scanner lid and press the Scan Film button (or select the Scan Film option if you're using the HP Solution Center application on your PC).
Step 6: In the Scanning from dialog box, click Change Settings.
Step 7: Under Scan Shortcut Settings, select your Scan Type (either Negatives (TMA) or Slides or Positives (TMA)).
Step 8: Under Scan To select Save to file. Then click Scan.
Step 9: Under the Save Location dialog box, click Browse and enter the destination folder of your choice. Click OK and follow any on-screen instructions to finish scanning. The scan will be sent to the destination folder you selected. s.gif s.gif

May 01, 2009 | Scanners

1 Answer

Scanner Isn't Working


Hi,
Well first make sure the scanning surface is clean.
If you're on XP, you could try the various patches/updates from the site here:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=77375&lang=en

You can also scan and copy in Vista by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (eg HP 1310) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Jan 17, 2009 | HP Scanjet 5500c Flatbed Scanner

1 Answer

HP Scanjet 5590 nothing showing in Scan to box


go to control panel and start using the scanner from their it may work

Jan 12, 2009 | HP Scanjet 5590 Flatbed Scanner

1 Answer

Scanner works correctly sometimes and then only scans a portion


I don't have the exact printer, but I was having the same problem with it. Here's what I did to solve it:
1. Before you start scanning open HP Scan Pro.
2. Click on new scan and it will give you a preview of what is to be scanned.
3. There should be a window you can adjust to scan only a certain area, click on the handles and pull them out to scan the entire page.
4. When you have surrounded desired area, click accept down at the bottom and it should scan the entire page.

Hope this helps!

(I should also probably mention I did this on my mac. It may be a little different for Microsoft users, but this should still work.

Dec 16, 2008 | Scanners

1 Answer

Hp scanjet 5300c vista


I had the same problem. I tried various compatibility settings (without success). What fixed it for me was going to the Compatibility tab and checking the "Run this program as an administrator" box.

Dec 11, 2008 | HP ScanJet 5300C Flatbed Scanner

2 Answers

Scanner not working


Do you mean to say that while previewing the light moves and you are able to seek the preview, but the light not moving while you give a scan command?

If this is true this is something unusual. May be you have some hardware problem.

S. Mohan Chennai

Mar 07, 2008 | HP ScanJet 2400 Flatbed Scanner

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